Proline Plumbing and Sewer

Great work! This was a big job that we needed done quickly. Adam is great to work with and very knowledgeable. They did the least amount of cutting when it came to sheet rock removal which makes repairs much easier. We will be using them again and I would recommend them to anyone!

Our Frigidaire has been acting up. It magically started working when Tristan came by to assess. Still, he was thorough in making sure the pump was draining the dishwasher. Additionally we went over new dishwasher options and quotes for installation and the real talk of chasing up replacement parts and fixes to a evident broken seal drip and a pump evidently on the out - versus buying a new dishwasher $$. They were very helpful, polite, and patient even though we weren't able to exactly replicate the problem we've been having for weeks when he got here. Thanks, Tristan!

I highly recommend Proline for your water heater repair needs! Heat pump water heater from AOSmith failed after 5 months. Proline was able to replace a bad part and get the water heater running as expected within a week. Adam and Dustin were extremely knowledgeable and completed their work in a very reasonable amount of time.

Darren, and his team were absolute pros! I needed a really creative solution troubleshooting what was causing a leak from our main bathroom into our basement. It’s a tight space and hard to see. It was so encouraging for both of them to take their time and be patient… Darren was determined not to leave until we located the source of the problem… and we did! It was nice to hear a couple suggestions on quickfix solutions that do not require a repair. We had basic water intrusion behind failing silicon Sealed corners. Proline plumbing will definitely be my go to for plumbing needs!

Tristan was great! He arrived quickly for my emergency request re. an AO Smith hybrid heat pump water heater and calmed my frayed nerves with his professional manner. After diagnosing the problem and repairing/replacing several parts, he got the heater running again in an hour or so. What a relief!!

Andre was pleasant, on-time, efficient and did a great job with our new kitchen faucet and disposal. Easy to schedule with a live person, had to adjust time same day and they did so pleasantly.

"Had to replace a 15 y.o. water heater that started leaking. After installing the new one, per the instructions in the booklet, we kept getting an error message. After calling the water heater company they recommended Proline. The techs arrived on time, were very professional, even when we got irritated due to a code violation on our part, making it so the tech could not check the alert warning. But he explained about the tank and helped us understand the issue we had and why the tank was working this morning without any alerts.". The code violation was that the earthquake straps were not installed on the tank. To make service even better, (5 stars) would recommend that during the disclaimer, that a statement is added re: the earthquake straps needing to be in place or the tech will not be able to check and the customer (me) will be charged for the visit (ended up costing $ 140). Or a list of requirements be sent with the email re: the visit. My question was: 'Why should the earthquake straps need to be in place prior to making sure the new unit was working?' Doesn't make a lot of sense. Like I said previously, the tech however was knowledgeable and remained pleasant and professional, but he did state that this was a common issue that they encountered.

Excellent service. Excellent communications, plumbers Adam and Dustin did an amazing job. Stayed until everything was done, continued to retest and make sure we had no additional gas leaks. We were able to open in a few days once the gas company turned on our gas. Excellent all the way around. Thank you so much Proline Plumbing.