The Plumbers Inc.
Review Summary
- Mixed Experiences: Some customers experienced poor communication, unprofessional behavior (e.g., property damage, using kitchen without asking), and scheduling issues.
- Positive Experiences: Many customers praised the company for friendly, professional, and skilled service. Specific compliments included:
- Fast and efficient service.
- High-quality work.
- Respect for homes (e.g., using shoe covers).
- Clear explanations of work.
- Fair pricing.
- Helpful and kind customer service.
- Specific Plumbers Mentioned: Judah, Joe, Keith, Jeff, and Kyle were highlighted for their excellent service.
Reviews
View All on Google4.5
(67 reviews)
Jason S.
March 3, 2025
Fair price and the work seems professional. But the interpersonal skills and communication are terrible. The original install was scheduled for one day, but the technicians left without any communication midway through and I didn't have any sort of follow up from the company. Only when I called the next day to inquire was I told that they would need to come back in a few days to finish. Upon their return, they backed into my driveway but missed by about a foot and left huge tracks in my lawn. Again, they never bothered to mention this or apologize. They also took it upon themselves to just use my kitchen to reheat their lunch without asking, which was fine, but presumptuous. They left 15' of rigid pipe at my house after the install that I had to call to have them remove a week later. I ended up having an issue with my range that delayed the final inspection with the county. Since the plumbers had been facilitating the inspections, I called them and left a voicemail 2 days prior that the inspection needed to be cancelled. Well, they never did, inspector showed up and was understandably irritated. Just a weird experience overall.
Andrew Marsh
Big shout out to Judah and the whole crew at Plumbers Inc! The whole team is super friendly and professional. They did extensive plumbing work in our basement project including cutting concrete, running new lines and made the whole process go seamless! Highly recommend! Thanks again!
Natalie Kramer