Edward Hughes & Son, Inc.
Review Summary
- Negative:
- Poor workmanship: Damage to property (tile, walls), messy work areas, incomplete repairs.
- Unreliable service: Missed appointments, delayed repairs, failure to follow up, billing errors.
- Poor communication: Lack of communication, unresolved issues, unprofessional behavior.
- High cost: Overpriced services, potential for unnecessary work.
- Positive:
- Prompt and efficient service: Quick response times, same-day appointments, timely installations.
- Professionalism: Neat work, friendly staff, good customer service.
- Fair pricing: Reasonable costs.
- Reliable: Long-term customer satisfaction.
Reviews
View All on Google3.9
(133 reviews)
MsKia Ragland
June 5, 2024
It has been a bit over a year since dealing with these so called professionals. They replaced my stack pack and all other plumbing in my bathroom. The workers caused significant damage to my bathroom tile, outside of the area being worked in. They have acknowledged that they did the damage. They have had someone come out multiple times to take a piece of the tile and measured the bathroom. As stated, since May 2023 to present, my bathroom tile still has not been replaced. I am living with an eye sore in my main bathroom. All of my phone calls, the visit to the office on Cedar Street, pleading for them to do the right thing has all been to no avail. I am disabled and on a fixed income, I do not, nor should I have to worry over the cost of tiling my bathroom because the tile they broke was special order over 20 years ago. I would not recommend this company to anyone for anything.