Roto-Rooter Plumbing & Water Cleanup
Review Summary
- Positive: Several reviewers praised the plumbers' responsiveness, thoroughness, and professionalism. Specific plumbers mentioned include Matt, Darren, JT, and Kennita. Some jobs were completed quickly and effectively. One reviewer appreciated the upfront pricing.
- Negative: One reviewer reported a trainee without supervision and a lack of quoted services. Another reviewer cited an exorbitant charge for a simple repair and poor customer service, including a lack of follow-up after a complaint.
Reviews
View All on Google4.8
(435 reviews)
Catherine Kilmer
Matt did an excellent job helping us unclog our line! He drove from an hour away late at night and didn't leave until 1:30 in the morning to ensure he got the job done right. Everything has been running smoothly since! Thanks Matt!
Anna Harrison
Robo Rooter was the only one to return our calls on a weekend when our drains backed up. They stayed till almost midnight trying to get us in better condition and returned promptly the next day for additional jetting & camera services. Darren was helpful, professional, and calming and we really appreciate how hard he worked. He was joined at various times by Troy, Doug, and Maurice. All four gentlemen were knowledgeable and so helpful. We really appreciate their assistance through an extremely stressful time. I don't understand the complaints about price from other reviewers. We were given estimates at every step of the way. It wasn't ever a surprise and we agreed to pricing before work started. You're playing a flat fee and it's up to you to take the gamble if the job takes 15 minutes or 15 hours. These guys went above and beyond and stayed here for hours and were so diligent about finding the problem. Thank you to Darren and his colleagues. We will not hesitate to call again for services like this in the future.
Keenan Witmer
They sent a trainee without any onsite assistance. Wasn't on time and lingered in my house after the job. Did not quote me for requested services and was only able to charge me the flat rate for the drain I wanted repaired being cleaned.
Bill Ali
JT did a fine job clearing out my clog. Rapid response. Within an hour. Great company. Thanks JT Bill
Lucie Roberts
Kennita was great! I have a 1920s house with small spaces and she had the patience of a saint. THANK YOU
Lamont Jones