Turner Brothers plumbing & Heating llc
Review Summary
Turner Brothers Plumbing & Heating LLC receives mixed reviews. Positive feedback highlights professionalism, punctuality, clear communication, and effective problem-solving. Customers appreciate their willingness to explain the process, offer solutions instead of unnecessary replacements, and provide quick service, including emergency repairs. However, some customers report high prices, unresponsive communication after the initial service, and unfulfilled promises regarding follow-up work and deposits. One customer expressed concern about the quality of work due to the lack of follow-up.
Reviews
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(44 reviews)
Jewel Patterson
On 2/27/25 Turner Brothers Plumbing replaced the lead piping in my home at 712 North 40th Street as requested by the City Of Philadelphias water infrastructure project. The crew were respectful, professional, and on punctual. They walked me through the entire process from beginning to end. They prepped the area with drop cloths and moved the needed furniture. I was worried about a mess because I have OCD. SMILE! Job well done. I will be using your company in the future. Thank you Brian Turner.
Eric Kramer
While their work was fine,I found them to be very over-priced, especially so I knew exactly what the issue was, when I'd placed the service call, which was NOT an emergency. Having performed this same repair myself, 10 years previously, I know the replacement parts cost less than $25 and, though I was told that a required $175 diagnostic fee would be applied to the total cost of any necessary repair, we were still charged $425. When I later questioned this, I was told that a refund might be forthcoming, after Brian looked into it, but I've heard nothing further from him, and additional inquiries have since gone unanswered -- total silence.
Dani Addis
Had a great experience working with owner Brian. He diagnosed my problem immediately and offered a fix rather than a replacement. Could not recommend him and his crew more!!!!! Best plumber in Philadelphia.
Ella Strauss
Timely, professional and so welcoming. They are willing to explain everything they are doing and point out things to watch for the future. Had no issues when I asked to look at additional projects and if they were able to accommodate in the schedule did not hesitate to fix. Definitely hiring them again