Brookline Plumber, LLC
Review Summary
- Mixed experiences: Some customers report poor workmanship (loose bolts leading to leaks), lack of responsiveness to issues, and high pricing without upfront quotes.
- Positive experiences: Some customers praise the company's quick response times, professionalism, and ability to handle complex issues (emergency repairs, insurance claims). Some customers have used them for years and are very satisfied.
- Specific issues: Some customers experienced issues with billing, and lack of communication after a service.
- Service quality: Some customers report the company is efficient, friendly, and leaves the work area clean.
Reviews
View All on Google3.9
(35 reviews)
Ray DeFade
December 14, 2024
I've used them in the past with mixed results, but figured I'd call them for simple job of fixing a toilet that needed a new flush valve. The guy replaced the part, but left one of the bolts under the tank not tightened all the way. This resulted in a small leak that wasn't evident until the next day when water from the tank leaked in to the ceiling of my kitchen right below the toilet. This actually caused more damage that what the repair was worth. I called, texted, sent pictures (attached here), and never got any response about this. The only times I've heard from them is to remind me to pay the invoice. Do yourself a favor and avoid this group of non-professionals.
Dennis McGrath
Recommend getting pricing upfront from this company. They were helpful in fixing an emergency water line repair at our rental property then billed $6,500 for the project with no advanced notice of the pricing. This is grossly above the hourly plumber rate for the region. Would not recommend their service to others.
Rose Hinkofer
You don't get price upfront which is bad business. Called and cancelled them and they sent guys out didn't have name on truck . Thought they were another plumber I called . Overpriced big time .would never get them again
Gregory Grimm
We had a sewer line backup that needed professional attention. These guys were able to make it to us quickly and didn't charge any fees for a rush visit. The two men were very friendly and professional. They made sure to wear masks (COVID...) the whole time and took care of our issue quickly without making a mess either. I would definitely recommend them!
Michael Hurley
I have used Brookline Plumber as my go to plumber for my rental properties business for 10 years. They have been an excellent partner, and I'm honestly not sure I could run the business without them. Highly recommended, they are the best!
M D
This company is legit. They had to deal with my insurance company and the difficulties that brings (trouble getting a hold of someone, misinformation, etc) and they were still able to replace our water heater under 24hrs of them getting the call. If it wasn't for the insurance company involved they probably could have done it quicker. Highly recommend!
B j