Matt Mertz Plumbing, Inc.

I am incredibly dissatisfied with the plumbing “service” I received. The technician completed a lackadaisical inspection of the problem area and did not provide a diagnosis for the issue, which made it difficult to decide whether to move forward with the service; however, this difficulty quickly evaporated once the technician told me the price. Failing to disclose the difference in price between weekday service calls and weekend service calls while making the service appointment is an extremely shady and frankly unethical business practice. It’s ridiculous to assume the customer should be aware of this when the company calls themselves a 24/7 service. For example, I was charged an excessive amount for someone to just come in my house and run my faucet for 2 minutes because I called for help on a weekend. If I had called on a weekday I would have been charged “only” $99 for someone to run my faucet for 2 minutes. Absolutely ridiculous. I cannot recommend this business to anyone in need of plumbing work.

These guys are the best in the area price wise, time wise and work quality wise. I have used them 3-4 times now and find the reasonable. A guy name Jim who works here is wonderful. They installed water heater and very reasonable cost like 50% lower, the only other company comparable was Mr Water heater but they just do water heaters and not plumbing They repaired a leak in kitchen sink drain pipe which was not easily accessible and was leaking in garage due to corrosion, other competing companies were charging me arm and leg. Update 12/06/23: The company has gone horrible since part of Armstrong comfort solutions. It’s not the same

I would HIGHLY recommend Matt Mertz Plumbing! Not only did they stand behind their advertised claim that they would beat any written quote, but they rearranged their schedule in order to accommodate mine. Ron Orlowski is who conducted the work at my home and what a true professional. Polite, respectful, and took the time each day to to show me what was done, and what was next. The job required most of the parking area of my driveway to be torn up and when they were done it was like they were never even there. I cannot express how much I recommend Matt and his crew.

SIMPLY AWESOME!!! I called MMP around 8 am and spoke to Cindy. She had me take some pictures of my water heater to email over to them. Within 45 minutes I spoke to Diane, she gave me the price and said she could have someone out to my house by early afternoon the same day. Diane called me back at roughly 11:30 am to let me know a crew had finished a bigger job early and could be at my house in 45 minutes (they got here in 30!). Jim and Joe were AWESOME! We went over the issues and they answered ALL of our questions and then some. Within an hour and a half they had the old water tank out and the new one installed along with a pressure regulator. Their work was EXCELLENT and the price was good! They will be my go to for any future plumbing needs. I asked MMP to get me a quote for a new furnace and AC unit, I will be sure to edit the review and let everyone know how that goes.

It HURTS with Matt Mertz This is not the same company it was when Matt owned it. The plumber Earl tried his best but could not make the snake go in the direction of the clog. When I suggested snaking from another drain I was rebuffed.. Matt Mertz said they would have to dig up the concrete and gave a bid of $4,500.00 Another plumber I had come over cleared all 3 drains within an hour. We did NOT have to dig up the concrete and MIKE from Mertz was supposed to call me back so he had the girl Amanda do his dirty work and say they were not coming as planned. I am glad to use another company. I wont ever use Matt Mertz again.

I contact Matt Mertz Plumbing late afternoon and they were able to get a team out the next day to replace a hot water heater. Their price was very fair, customer service fast/clear and the team themselves were two of the most polite/professional service techs I have dealt with. They followed COVID precautions and were in and out quickly after explaining the new system and even addressed a rusted out valve there as well. Thank you! Can't recommend enough.

Serviced: 6/17/22 Reason for call: Leak behind shower/floor Employee: Tim I can't give Matt Mertz enough praise! A guy named Tim came out to find/fix a leak, which we thought was coming from behind the shower, but it was later determined to be coming from the floor. He suggested going behind the wall in the other bathroom to fix the problem to not mess up the tile. He was very nice, courteous and beyond helpful and and professional. I have used their service in the past and once again they don't fail to deliver consistent quality workmanship.

Concur with every other poor review. Very unhelpful, they overcharge for basically nothing and they take way too long to make it out to your home. Horrible service. It HURTS with Mertz. That should be their new slogan.