Shelton Plumbing

These people are the best!! I had many issues that others couldn't fix and they did it in under an hour! They came quickly, were extremely friendly, professional and amazing at their job! They are following up with other options that I can take to improve my sewer lines even more that fit my budget. There is no doubt in my mind that I will recommend them to everyone I know and they will always be my first call for problems. If you have issues call them first!

10 Stars! Seems like we only call Shelton Plumbing when it’s dire… Again, the attention to our urgency for a now leaking 50 year old main valve was unbelievable! I left a message of some urgency and emailed a few pictures to Shelton’s online email address early Saturday for a “wet” 3/4” main valve in our kitchen, but an hour later it was on a steady drip. I called, left another message, more urgent than the first, and within 20” Sarah returned the call, asked a few questions, commented on the pictures, and said, “ Mike is finishing a job near you, he’ll be there within 15”. Mike pulls in, assesses our pending disaster, and says, “This needs replaced now, it won’t make it through the weekend… let me tell you what needs done, how much it will cost, and, if you agree, I’ll repair it right now… “. He explained that Shelton’s has a very clear pricing policy, no hidden fees, no extra charges because it’s a Saturday… this price will be the same on Monday, but this valve won’t make it that long…same with the service fee for me to come here right now, they’re not charging you extra cause it’s an emergency job…or would have been, if you waited…”. I signed immediately and he called a colleague to help him out so that, “another guy has to bring me a fitting I don’t have on my truck, we’ll do this job together, get you your water back on sooner, and you and your family will sleep better tonight this disaster is over…that’s my job, I’m not leaving until done right, your water is on, and your happy… a moment later, Mike commented, “it’s one of the reasons I work for Shelton’s… great company, great people… believe in providing for the community and their employees…”. I already signed, Mike didn’t have to sell himself or the job… I replied, “Josh Shelton and his dad were here years ago, we were their second trench-less pipe repair job, big job, big crew, 100% professional all day long.” Mike, Todd, and then Denny a bit later finished the job together… making small work out of a three-part repair. The new brass valve had to be fitted to my stub of a copper pipe inches above the concrete, inside a bench-seat cabinet, made it all legal, to Westmoreland code with a new backflow valve, fitted to a stub of 3/4” Pex feeding the house and a barn, plus getting a new expansion tank fitted in a tight cubby above a large hot water tank… Mike did that while Todd went to get a valve fitting; Denny came later to assist and clean-up. Denny commented, “not sure if you remember me, I was here for that big trenchless job… I was at the shop this morning, saw your photos, called Sarah, said, “ I know these people, that house… our 2d trenchless job years ago… call them back, send someone over, or I’ll go myself, that valve ain’t gonna make it til Monday… I was putting parts in a box, based on your pictures when Sarah called back to tell me Mike was already on his way…”. That’s SERVICE! My eternal thanks to Mike, Todd, Denny, and Sarah, for stopping a pending disaster on a freezing Saturday, as quickly and efficiently as possible. In fact, this “emergency job” cost less than the quoted estimate of just replacing the valve from another plumber ( local, much smaller), a year or so prior when I noticed the valve was “ frosty” green, but absolutely dry. Shelton’s bailed us out twice now! Thank you!

Everyone I worked with was extremely nice and knowledgeable. They came out same day of my initial call and got my plumbing back in working order within an hour. They were able to get me a fair long term fix quote in the same week and had me scheduled for the further needed repairs promptly the following week. The guys even braved the cold and snow to resolve my issue. Thank you all very much for your hard work and professionalism!

Mike and Todd came to my house to unclog my sewer line in my basement.They did an excellent job! They were very thorough and quick. I definitely recommend them! This is my second time using Shelton Plumbing services. Completely satisfied! I will certainly call them for any future problems!

Thank you for giving us the opportunity to express our extreme satisfaction with Shelton Plumbing! When I placed the call to request service, Kat answered. She was very pleasant, took all of our information and then asked if we had another shower or bath tub! I was impressed with her concern for us in assessing the urgency of the repair. Since it wasn’t an emergency, she scheduled our appointment within three days. And we were equally as impressed and pleased with the repair that was completed by Jake! He arrived on time and even had covers for his shoes! Jake did the repair efficiently and was very kind and genuine. He definitely is a “diamond in the rough” for your company. After our experience with these two employees, it is apparent why your company is rated so highly! We will be using Shelton Plumbing for all of our repairs.

Jake and his assistant were very through. The problem could not be replicated to trouble shoot and correct. I will watch for it to happen again and notify you immediately. Thanks again.

Awesome! Jacob was phenomenal! His skill and dedication to to his trade is second to none. He was able to save us literally thousands of dollars off what our worst case scenario looked to be. I know that with plumbing and underground you never know what you are getting into until you see it, but to say this scenario could have been much worse! I would highly recommend the team at Shelton for 1st class service and delivery!

I'm very late posting this review. We had Mike & Joe come out to do the city required dye test at our house. Mike & Joe were very professional and personable. They were confronted with some hurdles in order to complete the test, and throughout they were patient and calm and thorough. I'm glad we chose Shelton for this test!