Chase Plumbing & Mechanical, Inc.
Review Summary
- Positive: Professional, prompt, and understanding service. Found and fixed a leak quickly, with clear explanations. Positive experiences with Demetrius, Ethan, and Eddie. Good pricing.
- Negative: Poor service, warranty issues, and refusal to honor warranty claims. Misdiagnosed and performed unnecessary work. Unresponsive emergency service. Charges for estimates.
- Mixed: Original water heater installation was satisfactory, but subsequent issues with gas leaks and unavailable emergency service led to a negative experience.
- Other: Union workers, potentially offering competitive pricing.
Reviews
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(41 reviews)
Judith Cangelosi
Cleveland Utilities notified me of a huge increase in my water usage and we all know what that means. Ugh. Since I'm relatively new to the area, I called my nephew and he recommended Chase, and boy was I glad he did. They were extremely professional and understanding and made an appointment for me the very next day. Demetrius showed up the next day and within minutes found where the leak was coming from and got busy fixing it right away. He explained everything to me as he was working so I would know what the problem was and exactly what he was doing to fix it. I appreciated him not treating me like I needed to read the book, "Plumbing for Dummies!" I was extremely pleased with the work Demetrius did and even more pleased with the price of the repair. I highly recommend Chase for anyone with plumbing issues.
David Cowan