Mr. Rooter Plumbing of Chattanooga
Review Summary
- Mixed experiences: Some customers report excellent service, responsiveness, professionalism, and clear communication. Others experienced poor responsiveness, high costs, and unsatisfactory work.
- Positive aspects: Fast response times, knowledgeable technicians, helpful and friendly staff, and willingness to explain the work.
- Negative aspects: Difficulty getting a return call, high service call fees, and instances of poor quality work.
- Specific issues: One customer was charged $1000 for electrical tape repair. Another experienced a leak repair with an unexpected service call fee.
- Overall: Reviews are inconsistent, with some customers highly satisfied and others very disappointed.
Reviews
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(161 reviews)
Gentry Lee
Tried for 3 WEEKS just to get a return phone call. Every time I spoke to a representative, I was assured that I would receive a phone call from the local branch in Chattanooga. So then I called the local branch myself and was told, "yep, we heard you called the main line." As of this moment, I have still not received a call. Next time I need a plumber, I will think of Mr. Rooter, remember to skip them, and call the next plumbing service on the list.
Amy Wright
We had our main water line from box to home spring a leak in our front yard. The first time we used Mr. Rooter they waved the $100 service call charge since they were hired to complete the job. This time I was charged the service call fee for the first time he came out and the second time to complete the work. That was $200 extra and I wasn't real happy about it but it is what it is. If not for that I'd have given them 5 stars. Great group of people. They keep you informed on what they're doing. He gave us options and explained everything in detail. Very professional.
Erin Elizabeth Flettrich Ibach
If you have an issue, don't hesitate to call Mr Rooter! They will treat you like family. Called Mr Rooter about a kitchen sink plumbing clog that turned into a whole ordeal. They were responsive (came to check the issue within a couple of hours!!), kind, professional, and very thoughtful in regards to cost. Due to cost, we had to move forward with a plumber that our home warranty covered. Had that not been the case, we absolutely would have continued to work with Mr Rooter. I so appreciated their work and will absolutely call them for future needs.
Jordan Wallace