Mr. Rooter Plumbing of Chattanooga

Tried for 3 WEEKS just to get a return phone call. Every time I spoke to a representative, I was assured that I would receive a phone call from the local branch in Chattanooga. So then I called the local branch myself and was told, "yep, we heard you called the main line." As of this moment, I have still not received a call. Next time I need a plumber, I will think of Mr. Rooter, remember to skip them, and call the next plumbing service on the list.

We had our main water line from box to home spring a leak in our front yard. The first time we used Mr. Rooter they waved the $100 service call charge since they were hired to complete the job. This time I was charged the service call fee for the first time he came out and the second time to complete the work. That was $200 extra and I wasn't real happy about it but it is what it is. If not for that I'd have given them 5 stars. Great group of people. They keep you informed on what they're doing. He gave us options and explained everything in detail. Very professional.

If you have an issue, don't hesitate to call Mr Rooter! They will treat you like family. Called Mr Rooter about a kitchen sink plumbing clog that turned into a whole ordeal. They were responsive (came to check the issue within a couple of hours!!), kind, professional, and very thoughtful in regards to cost. Due to cost, we had to move forward with a plumber that our home warranty covered. Had that not been the case, we absolutely would have continued to work with Mr Rooter. I so appreciated their work and will absolutely call them for future needs.

Absolutely do not recommend. Charged $1000 to electrical tape my pipes together. Had double knee replacement so couldn't go under the house to check the work. Had to pay someone else to fix it correctly.

Joe Tomlinson and his crew were phenomenal! We purchased our home in April and had our first panic moment when my drains and shower started backing up last night! We quickly learned we needed our septic tank pumped immediately! Joe and Harold were at our home within the hour! We could not be happier with the service we received from these guys! 10 out of 10 I would recommend them all day every day!!!

We had a sudden back up of our septic tank and we called Mr. Rooter. They couldn't come out the same day b/c it was a Sunday which we completely understood but they came out the next day, Monday morning, diagnosed the problem and got us back up and running in a matter of hours. We were not expecting that given that they are probably slammed on Mondays with things happening over the weekend. They even got our septic tank lid up to code with a fitted cap for future service. They were very professional and accommodating and we are very happy with the fast service. I'm sure everyone feels like it's an "emergency" when this happens, but they treated us like we were the priority and we felt like that was the case even though they were probably really busy. We are thankful for their help and will definitely be recommending them to others.

They responded quickly to my call and provided estimates for possible scenarios to repair my septic system. Mr. Rooter's courteous employees provided next day turn around on a full field line replacement. They also helped to replace retaining walls that had been removed. I was impressed with their professionalism and completely trusted their recommendations.

Awesome Team, They Are Always Helpful At Answering Questions Or Concerns. I Am Happy With The Service I Have Received.