Roto-Rooter Plumbing & Water Cleanup
Review Summary
- Positive: Customers consistently praise the professionalism, friendliness, and efficiency of Roto-Rooter employees, particularly Kelly and Chuck. They highlight same-day appointments, courtesy calls, and thorough explanations of issues. Some employees went above and beyond, offering advice and ensuring customer satisfaction.
- Negative: One customer had a negative experience with a plumber named Lyla, who initially misdiagnosed a toilet flooding issue. The customer had to call another company to fix the problem.
- Overall: Roto-Rooter receives high marks for its service, with Kelly being frequently mentioned as an exceptional employee.
Reviews
View All on Google4.8
(470 reviews)
Bobbie Carr
I called on yesterday requesting assistance from the professional, I loved that I received a same day appointment, they also gave me a courtesy call 30 minutes before coming to my home. The person that answered the telephone was very professional, friendly and polite! Mr. Chuck one of there tech person did a very professional job in cutting the outside wall, he was also friendly, polite, professional and did a perfect outline cut, wow very neat job! However, Mr. Chuck, the manager came out himself and look through the camera again he was polite, friendly and professional too! This team just didn’t do their jobs, they educated me how to take care of my issues, when to call for services for maintaining a problem free home! I like to say once again, than you for being available and for going above and beyond your job! It’s nice to receive genuine support and respect! Thanks and have a blessed day!!
Carla Toliver