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Benjamin Franklin Plumbing of Nashville

📍 207 Century Ct, Franklin, TN 37064 📞 (615) 656-4663 🌐 Website
4.9 (2979 reviews)
Open 24 hours
Plumber
Drainage service
Hot water system supplier
Water purification company

Review Summary

  • Positive experiences: Customers consistently praise Benjamin Franklin Plumbing of Nashville for their professionalism, promptness, expertise, and clear communication.
  • Specific technicians praised: Matt, Graham Robertson, Joe, Ryan, Chris, Colton, and Austen are highly recommended for their skills, helpfulness, and customer service.
  • Services mentioned: Repairs include ductwork leaks, water filter system installation, water heater and toilet repairs, water pressure issues, and faucet replacement.
  • Overall satisfaction: Customers express high satisfaction with the company, often citing them as their preferred provider.
  • Easy scheduling and knowledgeable staff: The scheduling process and the knowledge of the technicians, including manager Brian, are highlighted as positive aspects.
Benjamin Franklin Plumbing of Nashville thumbnail

4.9

(2979 reviews)

5 ★94%
4 ★3%
3 ★1%
2 ★1%
1 ★2%

Christopher Quarto

On the morning we were supposed to get the ductwork underneath our house replaced the heating/cooling guys discovered a leak which prevented them from doing anything until it was fixed. I called five places and Benjamin Franklin was the only one that could send someone to our place within a couple of hours. Matt made the repairs quickly and professionally. Great experience!

Carol Howard

Graham Robertson from Benjamin Franklin Plumbing installed a whole house water filter system at our home today. From the moment we received Graham's photo before his arrival, we were impressed by the professionalism and thoughtful attention to detail. Graham arrived precisely on time and showed respect for our home by adding shoe covers before entering. His expertise was immediately evident as he conducted a comprehensive plumbing inspection of the property. What truly set Graham apart was his exceptional kindness and patience. He took the time to answer my many questions. His knowledge and courteous demeanor made the entire experience seamless and pleasant. It is obvious that Graham has found his niche, understands his craft, communicates well, is a happy soul, is gifted at and loves his job. The positivity shines through! Highly recommend Graham Robertson and Benjamin Franklin Plumbing!

Jane Minton

Joe impressed me with his vast knowledge about water heaters and boosters. He was very friendly and he was very thorough when working on the project at my home. I believe Joe to be very trustworthy. I was pleased with the results of his work.

Cynthia Neri

Ryan and Chris did a great job with my hot water heater and toilet repairs. Ryan completely explained everything in easy to understand terms. The team worked quickly, efficiently and cleanly, leaving with all questions and concerns answered and all problems solved. I highly recommend Ryan Marx.

Jessica Pounds

We’ve worked with Benjamin Franklin Plumbers a few times since purchasing our home 6 months ago, and have worked with Colton twice. Each time he’s been super helpful, patient in answering my (many) questions, and we’ve been very happy with the outcome and the price. We would never use another provider, because of how happy we are with this company.

JohnChris Franklin (Chris)

We have used Ben Franklin Plumbing in the past and always been very pleased with the outcome. Recently, my wife noticed fluctuations in the water pressure and it just seemed weaker than it should have been. Last weekend, we noticed a small leak near the house water main shut off valve and scheduled and appointment. The scheduling process was easy and the person I spoke with was very helpful. Austen arrived a couple of minutes early and is an excellent technician. He took the time to explain what was going on and the possible outcomes. His diagnostic approach was spot on and we now have a working pressure valve that doesn't leak and strong water pressure again! Since he was here, we asked about replacing our old kitchen faucet and he had the perfect replacement. We could not be more satisfied or any more happy with the outstanding work!

Brenda Rucker

August 27, 2024

I would recommend Benjamin Franklin to anyone that have a plumbing issue. The Manager Brian is very knowledgeable in his craft with years of experience. He takes his time to explain your plumbing issues and will recommend what he think would be the best route to go to resolve your issue. I will give them 10 stars

John Cain

Austen was here within about 90 minutes of my call. He immediately recognized the problem (a leak in an outside hose bib) and found a second pinhole leak that I wasn’t aware of. He did a great job quickly. He is very pleasant and communicated well. If we have another problem I’ll ask for Austen.