Ace Plumbing Co., Inc.
Review Summary
- Positive: Reliable, affordable, friendly service; honest pricing (no upsells or hidden fees); fast and thorough work; same-day service available; good value; professional and personable staff; excellent expertise.
- Negative: Potential for unexpected overtime fees; bundled pricing for water heaters may not be transparent (get a detailed breakdown of charges); billing discrepancies (e.g., overcharging for installation time).

Reviews
View All on Google4.6
(82 reviews)
Melissa Van Fleet
Several friends and neighbors recommended Ace Plumbing to us for our water-main replacement. And now we'll be recommending them to other friends and neighbors. Mike quoted us a price and then billed us that same price. No upsell, no additional hidden charges. We were quoted DOUBLE the price by another company. The other company also said our tankless water heater had gone unserviced too long and needed replacing outright, which would of course be several thousand dollars. Mike at Ace said that was absolutely unnecessary and a simple flush would be the best way to service it. And the price was a fraction, again, of the other guys. We have water pressure and a working tankless heater and we didn't have to take out a second mortgage to pay for it. Thank you, AJ and Rob, for the thorough and fast work today. And thanks, Mike, for being a reliable, affordable and friendly service in Hermitage.
Rod Gaddy
Man, my experience with Ace was nothing short of amazing! I had company come over and one of the kids had flushed something down the toilet that a plunger couldn’t fix!! I even tried to snake it myself and nothing was working. I made one call and they were there in a hurry and and got it fixed quickly, and I was so thankful! I would give 6 stars if I could!
debra ondras
We were not made aware of overtime fees which could have waited till the following day. You are billed a bundle rate of $1350 for a new water heater regardless of the time of installation. Also they billed for 3 hours installation instead of 2 hours. Get a breakdown of all charges before saying yes. We miss our retired plumber who was a pleasure to work with all the time.
Mark Ranft
We had our water heater replaced by Master Plumber Rob. We really appreciate the same day service. We will be using Ace again!
Hugh Reid
Excellent service and good value. Our tech was Rob and he was very informative and courteous. He was able to fix our problem quickly. Did not feel like I was being upsold. I have used a bigger chain previously, but will be headed back to Ace now. Would highly recommend.
Chuck Corr
Everyone involved with Ace was Professional and Personable. Ron did an outstanding job and was able to exceed my expectations which is hard to do. On time and worked efficiently with the skills of a great work ethic individual. You can't go wrong with this Company. It's like old school came back to life. A genuine pleasure for sure. Chuck Correll
Billye Thompson
January 29, 2019
Excellent job! Thanks so much for the speedy job and with a good price too. Geoff was very friendly and understanding working with us, and along side my mom with dementia. Your patience and expertise is very much appreciated. And we love our new faucets that don't leak!
Mason Jeffries
I have used Ace about 5 times this last year and they do quality work. They have installed an PRV, repaired old hose bibs, ice maker lines, and helped with a main water meter connection. Some of those tasks were not easy either. Geoff and Donavan did great work every time!. Good guys who know what they are doing.