Mcrae Plumbing Company

McRae is the only plumber I ever call for my needs! The customer service is amazing and they are always prompt and professional. They are replacing my water heater today and I just called this morning. As a bonus, you couldn’t ask for a nicer person than Christina! Thank you guys always for taking care of my home!

McRae's Plumbing is the best. Their crews are excellent. They are friendly, conscientious, and thorough. The crew cleaned up after themselves and careful about their work. I highly recommend them.

I want to give a big shout out to McRae Plumbing & Excavating and promote their business as they really stood out among the competition in service and price! I had many quotes and estimates for putting in a new gas water heater. The range was from $1,700-3,400. They gave me the best price and were quick to get to work the next day after the estimate. The men were very friendly and got the job done quickly! Really appreciate it when you are given a good honest deal and from a local owned business ! Satisfied customer 👍🏻

When a plumber FINALLY arrived at my house, it took him about 15 minutes to clean out a Kitchen Drain ( easily accessible in the cellar ) and sent me a bill for $425. When I complained to the owner and referred to poor reviews that I hadn't read, he said nobody pays any attention to those. I sent him a $300 check... he cashed it... and that's what can happen if you don't read the reviews. Overall, a poor excuse for plumbing company.

An overall excellent experience. My waste drain from kitchen was blocked and backing up into my laundry room. A huge mess, to say the least. One outfit came and wanted $1800 to replace waste line under the house, which was not an option at the time. I called McRae on Monday and they were onsite at 8 a.m.the next day. Service tech TJ was great. He called the day before to tell me when to expect him then called when he was on his way, just as he said he would. He quickly assessed the problem, got the equipment from the truck then got to work. He encountered a small issue and asked permission to cut out some drywall to get in the snake. He was done in under an hour, never tried to sell me on anything else and was as professional and polite as can be. Bill -$350. I was never so happy to do laundry and dishes! I am truly appreciative. Thank You.

I had multiple issues at our rental home and they were honest and extremely fair with their prices. I had gotten multiple quotes and they were nearly half the price. There was a crazy issue with KUB and our water heater while McRae’s crew were there and they helped me figure out the most efficient way to fix the problem. They honestly didn’t have to waste their time with me bc it was a gas issue but they saw how I was so overwhelmed between all the repairs that I was doing alone bc my husband had gotten very sick and they could see how I was being taken advantage of they stepped in and offered a helping hand. Thank you!!! I will definitely be using McRae again.

I left two stars because my first experience with McRae Plumbing was great. My second (and would have been third)-not so great at all. I had a service call for a clogged grinder pump. The technician cleared the debris/clog and discovered the electrical panel had burned up so advised me I needed to buy a new electrical board and have an electrician install it. I experienced sticker shock from this service call, especially after my previous experience. Within 3 days of him unclogging my pump I had the new electrical panel replaced. A few days later I had concerns and called to ask if I might have the technician call me so I could ask him a few questions so as to hopefully avoid another very costly service call (if it was unnecessary) and also try to prevent an emergency plumbing situation. I described my issues to the nice young woman in the office who relayed my concerns to the technician, and the young woman called me back and said he told her I probably needed a new pump. Nearly two weeks ago, on a Wednesday, I called and requested a service call as I was experiencing some issues. I was told a technician would call before coming. On Friday I called back and asked if I was scheduled. Again I was told yes, the technician would be in touch. Friday afternoon a technician was sent out, but he didn’t know anything about grinder pumps so he took the lid off my pump and left it loose, presumably so the waste could flow out. I was promised that the technician who did know about grinder pumps would be at my house the next day. That has now been 9 days ago and I have never heard a word from the technician or the company. Obviously I called another plumber, but not soon enough before I had sewage backed up into my house. (That emergency I was trying to avoid.) I understand everyone is busy and short staffed, but if they had just told me two weeks ago that they couldn’t or wouldn’t do my job, I would have called someone else much sooner. Very disappointed as I very much enjoy using small local community-based business.

I admit this review is old as my experience with McCray was last year. I had originally decided to let it go until I was about run off the road by one of their trucks this morning. I called the. To replace a hot water heater. Their first (and only) visit, they showed up on time. However they said they would need to come back after they get a new estimate as they would need to bring me up to code. For 3 days I called and texted the lady who gave me the original estimate. Still waiting for a response. Of course I went with a better company. Garbage bag service.