Roto-Rooter Plumbing & Drain Services
Review Summary
- Negative Experiences: Customers report overcharging, lack of transparency in pricing, and questionable repair practices. Some customers were charged exorbitant fees for simple tasks or for services that were not performed. Several customers experienced issues with the quality of work, with problems reoccurring shortly after repairs. Poor customer service, including rude and dismissive behavior from management (Rick Hunt), was also a common complaint.
- Positive Experiences: Some customers had positive experiences, praising the speed of service and the helpfulness of individual plumbers (Tim Brooks).
- Overall: The reviews indicate a significant disparity in customer experiences, with a strong emphasis on negative experiences.
Reviews
View All on Google3.8
(66 reviews)
Keith Lindsey
I had a stop in my kitchen, which they serviced previously, was not tightened correctly. I called them to fix. The office worker told me it would $65 for the service call and if work had to be done the work would be estimated. She Aldi did if it just need to be tightened I should not be charged at all. The plumber came and inspected the pipe, cut my cabinet, and then realized it was the stop, which I initially asked him to check. He them charged me $346.00 for tightening my stop and applying some type of epoxy. He said to me, you'll need to go to the store to get something to fix your cabinet. I called them to complain and the key said she would place my invoice on the managers desk and he would call me. To date, no call.... I am going to call back, but zero stars should be an option for goggle reviews.