Roto-Rooter Plumbing & Drain Services

I had a stop in my kitchen, which they serviced previously, was not tightened correctly. I called them to fix. The office worker told me it would $65 for the service call and if work had to be done the work would be estimated. She Aldi did if it just need to be tightened I should not be charged at all. The plumber came and inspected the pipe, cut my cabinet, and then realized it was the stop, which I initially asked him to check. He them charged me $346.00 for tightening my stop and applying some type of epoxy. He said to me, you'll need to go to the store to get something to fix your cabinet. I called them to complain and the key said she would place my invoice on the managers desk and he would call me. To date, no call.... I am going to call back, but zero stars should be an option for goggle reviews.

The call was to replace 4 cartridges, 2 for a tub and 2 for a shower. The initial estimate was for $500+, plus parts. I am thinking ok with minor disappointment at this stage. But then I knew I was being conned when the discussion quickly devolved that parts could be as much as $200 per cartridge. And... they may have to cut into the wall to get to the piping. It became obvious to me that the technician was clueless (or thought I was clueless) and I was going to pay for his on the job training. The technician did not even pull a shower knob to see what they were getting into before the mega parts and wall reconstruction discussion. Wow. BTW - just need a Philips screw driver to pull a knob. Well - they charged me $65 dollars for doing nothing except trying to convince me that this was a major issue. Hence, I am writing this review. Again, given that they did not even pull a knob (no investigation of the issue), I could have gotten such an estimate over the phone. Yes - I have two bathrooms, and two leaks. So, .... Bought $40 dollars worth of plumbing tools from Amazon (to remove the cartridges and the seats), and $60 worth of replacement parts from Locke. All four cartridges and seats took 45 minutes to repair. Silly me, had to do one seat twice as I threaded the plumbing tape the wrong way. This was a very disappointing experience. I think Roto-Rooter should think twice before attempting to take advantage of a perceived inexperienced client.

Service guy was nice but they wanted to charge me over $500 just to have french drains in my yard cleaned/cleared out. Basically all I needed was pressure washer hose stuck down the line. On the phone they said nothing of the price over the phone other than the 65 service fee. I still had to pay the service fee even though they did nothing.

Absolutely amazing quality service. They sent someone within an hour of my phone call. The plumber they sent was Tim Brooks, and he was beyond helpful. We just loved him. Outstanding customer service from Tim and the entire company. We have lived in Knoxville in our home for six years, and had many home repairs done on many aspects of our home. This is by far the best service experience that we have had. No need to look any further, this will be your plumbing service for life.

Tim was friend and did a great job. This was an after hours emergency call, so the price was a little higher than I was thinking, but all and all I was satisfied with the service. I was amazed at the speed that Tim got to my house too. I put in a request and he was at my house and working on my repair within the hour.

Charged us for $1,000 for an issue that wasn’t adequately addressed or fixed. Was told they charge $800 just for the truck to show up. No transparency in pricing. When we told them they didn’t fix the issue, the manager, Rick, told us he would only charge us an additional $800 truck fee to come out and fix it right the second time.

I have never had an experience as bad as this. I had someone come out to fix a leak, and the first time I used the shower, it leaked again. I called and was told it was covered under the warranty of my last fix, but when they were on their way out, I was told I would actually have to pay double. I spoke with Rick Hunt, and he was the rudest person I have come in contact with. He talked over me, belittled me and spoke dripping with sarcasm from the onset of the call. I was completely offended. He was immediately defensive and didn't seek to understand the issue at all. I would never work with this company again and would pay double to not be disrespected like Rick did to me. There are so many options, why work with a company that takes advantage of you?

Poor service. After they came, they did nothing. They first gave me a price of $267.71 for dredging the pipe. I thought it was acceptable, so I agreed. They use machines to untie the pipes. After several attempts, they could not successfully unblock. Then he asked me again, saying that the asking price was $800. After I refused, I had to pay $267.71 for today's failure of pipeline dredging. I have serious doubts about their profession. In short, as long as you use the machine to unlock the pipeline and then say that I am a professional, no matter whether the unlocking is successful or not, the customer must pay for it. If I can give them a lower score, I will never give them extra stars.