Albert Cook Plumbing Co
Review Summary
- Mixed experiences: Some customers report quick, efficient work and reasonable prices, while others have had negative experiences.
- Poor customer service: Many reviews cite unprofessionalism, unresponsiveness, and patronizing attitudes from staff and the owner.
- Overcharging and price discrepancies: Several customers report being overcharged for labor or experiencing price changes without justification.
- Unreliable scheduling: Some customers experienced delays, missed appointments, and difficulty getting service.
- Quality concerns: There are complaints about faulty workmanship, including improper pipe installation.
- Inconsistent service: Some customers were told the company doesn't do repairs, while others saw them doing repair work.
- Positive experiences: Some customers praise the company for its honesty, professionalism, and effective problem-solving.
Reviews
View All on Google3.5
(15 reviews)
James Freeman
Good work quickly done! Large enough to come quickly, analyze a water heater problem and fix it the next day.
Elliott Smith
They did some work for me that was an emergency. Had a faucet break off and couldn't shut off the main supply. They were there quickly. Then after that I needed some repairs done and gave them a call. They said they would be here the next day which was good. They never showed up. Called the next day and they said they were on the way. This went on for about 5 days. I finally went to the office (I live just around the corner) and talked with the head man. He told me they only do new work and no repairs. Bold faced lie. I see them in the neighborhood doing repairs. Do not trust them.
Golda Sharpe
If I could give zero stars, I would. This is the worst plumbing experience I have ever experienced. Absolutely horrible professionalism (from owner and associates), poor customer service, and unreasonable prices. Requested a camera service for a main sewer line and the price changed by $50 from one day to the next. Over the phone, the cost was $175 and once they finished scoping the pipe, the price was $225. Took 5+ days to give me a quote for the insurance company, and it was $1500-$1800 higher than the other quotes. Spoke with the current owner of the company regarding my urgency for a quote for an insurance company and he spoke to me in a patronizing manner with complete disregard for the quality (or lack there of) of service I received. I wouldn't wish the treatment I experienced with this company on anyone. I do not (and will not) recommend this company to anyone in need of plumbing services.
Christopher Garner (Chris)
Was at my house for 30 minutes of work, but charged me for 1-1/2 hours of labor. Claimed it was for running around town to find and replace part under warranty. They pulled the part off the truck and fixed the issue within that 30 minutes. I don't recommend using these guys unless you want to be overcharged.
Dan Colturi