American Home Shield ProConnect
Review Summary
- Poor Service Quality: Numerous complaints about unqualified, inexperienced, and unprofessional technicians.
- Ineffective Repairs: Repeated visits without resolution, leading to appliance damage and further issues.
- Communication Issues: Difficulty reaching customer service, unhelpful responses, and reliance on scripts.
- Delays and Backorders: Extended wait times for parts, leaving customers without functioning appliances for weeks or months.
- Contractor Issues: Dishonest practices, potential scams, and failure to follow up.
- Lack of Accountability: Company's reluctance to provide compensation or solutions for damages.
- Customer Dissatisfaction: Overall negative experiences, leading to frustration and calls for contract cancellation.
Reviews
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(1796 reviews)
Debbie Connell
If I could give a zero, I would. Please heed my warning. Do not purchase an appliance protection plan with American Home Shield. Our not so old refrigerator went out. It Is protected by our contract. American Home Shield has sent two different repair companies, and neither of them have fixed it yet. Four repair visits and still five weeks without a refrigerator. One company even ordered a compressor, brought it, and then refused to put it in because they said it was not the compressor. Then, Appliance Reliance, one of AHA's contractors, said it is the cooling coil. We have yet to see a cooling coil. Our refrigerator has sat so long now without circulating air that we now have a musky moldy smell coming from the compressor/motor. The inside of my refrigerator is perfect. I have used every product.I can find to kill that smell. The refrigerator is now ruined. We talked with American Home Shield about that, and all they could do in very difficult to understand English was read the script.... It has been the same script every time for the past four weeks. We could not be more livid. Their ESCALATION TEAM (ha ha) read the same script. Apparently, we will not receive a penny in compensation from our contract, which GUARANTEES us a payout. PLEASE STAY AWAY FROM THIS COMPANY AND THEIR BOGUS PROMISES.
Gene Sorkin
Delay and Deny practice. Central AC broken, quick visit to say something need to be ordered, week to get back as it turns out the part ordered through "equipment warranty" is not even in the AC unit and other things are checked. Another delay, where another tech needs to come back. When returned in another week, they blame an evaporator coil which was replaced by them 8 months ago. To turn around and say its now a compressor with additional charges which made no sense. I just agreed because there is no AC for 3 weeks. By 4th week, I call to find out about the status, only to be told that the part is on back order and will not be available from manufacturer for 2 MONTHS. No alternatives given and they tell me that I cant escalate and they have no solutions, and I must wait for Carrier to have the compressor available. without offering a loner, temporary solution or a 3rd party option. Reaching escalation or any person that is able to do more then read a script is not possible, so you are just stuck talking to people in Philippines that supposedly do not have managers or unable to do anything other than say sorry and someone will call you back. At this point I am learning that they are trying shady ways on applying warranty workaround with manufacturer when I am clearly told by the manufacturer that the unit is not warranted.