American Residential Services LLC
Review Summary
- Mixed Customer Service: Reports of poor customer service, including late arrivals, overcharging, lack of follow-up, and difficulty contacting the company. Conversely, some customers report excellent service and responsiveness.
- Pricing Concerns: Multiple complaints about high prices, potentially overcharging, and feeling ripped off.
- Inconsistent Experiences: Reviews range from highly positive, praising the quality of service and technicians, to extremely negative, citing poor workmanship and unethical practices.
- Conway Services (Local Branch): Conway Services, a local branch of ARS, receives positive feedback, with customers reporting good experiences with technicians and service.
- Referral Program Issues: Some customers have reported problems with the referral program, not receiving promised rewards.
- Warranty and Labor Costs: Concerns raised about high labor costs for warranty work and perceived discrimination.
Reviews
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(133 reviews)
Steven Pirouz
If you're looking for good customer service, I recommend choosing another company. I called to arrange the time and price for a job, but the technician showed up an hour late. It turned out I could have simply changed the filter myself since my tenet did not change it on time, and the furnace started working again. The technician did nothing but overcharged my tenant, more than what was agreed on the phone. I reported the issue, and three different people called me, each promising to follow up with updates. However, no one ever did. If you want honest, reliable, and hardworking professionals, look elsewhere. I was about to write a review when I noticed something odd: this company either receives 5-star reviews or 1-star reviews. Very bizarre, but I trust the 1-star reviews more. And see how many 1 stars got likes!!
Shirley Hudson