Choate's HVAC, Plumbing, & Electrical Showroom - Memphis

Choates customer service policies do not measure up to their policy of excellent service. I have called three times. Each time the customer service rep asked me to repeat what the problem was. I asked for call back using a different number, which was not noted. I was told the manager called but I have no record on either phone. Choates, you need to walk the the talk. Extremely disappointing and for such an expensive company. I even have the fam plan and plumbing plan.

Had fantastic service from Marcus with Choate's today. My air decided to throw in the towel against the Memphis heat last night and left me wiping sweat off my brow. I set up a service call online - very easy. A little too easy. I was suspicious and called this morning to confirm. But everything was good to go. I was on the schedule. I received another call later telling me I was still on the schedule. Great! I was excited. My service window started at 10 am and I got a text AND email at 11:30 am letting me know that Marcus was on the way. So I hopped in my car to meet him (because I sure wasn't going to stay in a hot house all morning). Marcus was waiting patiently in my driveway. I was so happy to see that big truck parked there; it was like the HVAC fairy was visiting my house. I showed him where the main offenders were and he told me to relax while he checked it out. So I browse through my socials and he comes back in the house. He diagnosed the problem and had someone on the line to tell me my options. They were great options and the little sound I made when I saw the price of the premium capacitor was completely involuntary. Thankfully, there were 4 options and found one that fit my budget. Marcus got to work again. It wasn't but a couple minutes of enduring that blasted heat when, low and behold, I had air-conditioning again! Thankfully, I contained my excitement and was very cool during our final interaction, not dorky at all. Marcus kept it real and explained everything. He was great, friendly, and professional. So happy I signed up for their FAMplan.

From quotation (thank you Darin!) to installation (thank you Tyler!)...quick, courteous service. Excellent overall experience!

Brandon was very professional, friendly and took time to explain what he was doing & to make sure I was happy with the job. He took time to explore and inform me over various options for the repair. . It was a pleasure to have him as my service the AC unit.

Devin with Choates was very professional explaining the terms. He also explained they pull permits to show their work. If there is a leak and insurance doesn’t want to fix damage, you’re covered. Was out of air all Labor Day weekend and they brought me a window unit. Life is good now.

My tec Mr. Brown stayed at my home for hours making sure we had heat when below 20 degrees very good job will stay with Choates!

Our tech Aylssa was very thorough and informative. She answered all questions regarding our expertise. Made sure everything was completed successfully and walked us through every detail of our service. Very respectful of our family and our home. We will be requesting her in the future for our service calls.

I called Choates because my toilet was broken and needed a flapper installed. The technician was very courteous. He was able to determine that the flapper needed to be replaced. He then went on to ask me if we had any new equipment installed I told him we had Choates install a tankless water heater a few years ago. He then recommended I get the system flushed. I told him that our Family Plan covers an annual flush, which it does. He looked at my family plan and stated that it only offers a 20% discount on the annual flushing. This is not what my family plan says because I have it on file. I declined the flush and told the tech that I only want the toilet fixed. He then provided me with 3 service options. One was for a rebuild of the tank for $982. The 2nd option was over $500 and the cost to only replace the flapper was $282. When I told him I thought the price was excessive, he asked me to wait while he contacted him service manager. After speaking with his manager he said the best he could do was a 10%. Needless to say we declined the offer, but still had to pay the $99 service fee. This is the worst company I have had to do business with. The only reason I remain on their family plan is because they installed my HVAC systems. I am a veteran, so I was surprised to know the owner is also a veteran that obviously has no problem price guagin their customers. I felt like I was being handled by a used car company on something as simple as getting a toilet fixed.