ARS / Rescue Rooter of Nashville

I’ve had great services with ARS. I receive the semi annual services and always had good experiences. Today was exceptionally great! Derek came out and the rain was questionable but held out. His attention to detail and patience in teaching me my 11 yr old system gave me a peace and focus on what I need to do to keep it in its best shape. I really appreciated feeling like my questions were heard and explained with time and pictures he took to help with my understanding of the importance of recommended repairs. As a visual learner, it was perfect and helped with my planning of moving forward with the education I received from him. Also, the customer service is best by far! The training they receive to assist customers remind me of the way customer service should be. They are patient, kind and also hear your concerns because when Derek arrived to my home, he was aware of my worries. Great teamwork at ARS and I will continue to be a loyal customer for years to come. Thank you and God Bless!

Danny was very thorough in doing his job. He replaced the fixtures in our laundry room. Did a really nice job. Cleaned the area after he was done. Put the washer back in place and made sure it was balanced. He hung our door for us that was for the laundry room. Showed us how the new style faucets work. He was very polite. I would ask for Danny again when our plumbing goes haywire. Thank you Danny!

We love our ARS service! Today we had a scheduled inspection with Ellis and he went above and beyond explaining the whole process and breakdown of our options. He took care coming in and out of our home and even made friends with our cat. By looking at our past service calls, he was able to make recommendations going forward and how to get the best performance from our unit. Thank-you very much! 5/5☆☆☆☆☆

Was able to replace our 10 yr old unit the very next day. ARS definitely went above and beyond for our family. Thank you Ryant for helping us get an amazing rate and payments plan. Thank you also for dealing with a very doubtful person with grace and understanding. Thank you Ethan for installing our unit, and in the rain as that. He did a great job! Thank you Ellis for diagnosing the problem with our old thermostat and replacing it same day. Yup all really helped my family.

Derek came by to check out our AC Unit and he was amazing! He took his time and didn’t rush. Derek was very knowledgeable and informative while explaining the reasoning for the issues we’re having or could have in the future if not fixed. He was greatly appreciated and I would highly recommend him for future services.

Ellis came to my home same day I called about my AC unit not working. He was quick and went over everything that was wrong and gave his honest opinion on what I should do. He didn't try to sell me on paying just so he can get paid. I appreciated that more than anything. That's what keeps a customer loyal.

I just booked an inspection appointment. The gentleman sean McNair showed up was very knowledgeable and professionally answered all our questions. He ran through our attic and crawl space to ensure those heat and air blowers are functioning properly. He is a great technician and his services are excellent and especially he didn’t sold us any rather his recommendations are appropriate. Later he provided a detailed report which was thorough and took his time to explain everything. As a home owner we are extremely happy and he made our day. We personally thank his services and ARS.

Very prompt and quick service. We have a rental that needed a repair on a garbage disposal. The technician was great and kept me up to date on the repair, cause, cost and took photos. He even provided our renter with proper instructions on use. We were very thankful for his help and how fast he replaced the disposal. I will definitely be using this company again.