Coolray Heating, Cooling, Plumbing & Electrical
Review Summary
Coolray receives positive reviews for:
- Excellent Customer Service: Praised for friendly, helpful, and professional staff.
- Prompt and Efficient Service: Technicians arrive on time, work quickly, and offer same-day or next-day appointments.
- Quality Workmanship: Installations and repairs are done to a high standard, with thorough explanations.
- Comprehensive Services: Offers HVAC, plumbing, and electrical services, including tune-ups, inspections, repairs, and installations.
- Value and Affordability: Mentioned as a more affordable option, especially through Home Depot.
- Membership Benefits: Customers appreciate the value of memberships for regular maintenance and safety checks.
- Specific Praised Employees: Jonah, Brandon, Ted, Josh, Alex, Dillon, Katrina, Daniel, and Jack are specifically mentioned for their excellent service.

Reviews
View All on Google4.9
(2707 reviews)
sata diop
March 11, 2025
I came across Coolray trying to find professional help to change out my chandeliers and put up the new ones. Devin came out to give me an estimate and scheduled a technician to come out the following day and install them. Jonah arrived promptly and did an amazing job! I was very impressed with the service and will book again for my next project!!!! Thanks!
CHRISTY SIMS
January 6, 2025
I heard about Coolray of Tennessee through Home Depot when I requested a quote off their website. The dispatch called me immediately, and she was able to set up an appointment the very next day. Everyone that I have encountered has displayed excellent customer service, and they installed my HVAC unit a couple of days later. I would like to thank Brandon, Ted, Josh, and Alex especially for making my home warm again. I would recommend Coolray of Tennessee to anybody.
craig morris
September 19, 2024
I was introduced to Coolray via Home Depot in Fort Walton Beach, Florida. First, the technician came out to our home outside of Nashville, Tennessee, and inspected our unit took photographs and videos and explained what he found. We were most concerned about the heat exchanger, which had a lot of rust and a tear or two. Red flag. The heat exchanger would cost us around $5200 and a complete new unit… was just under $13,000. Dillon, the comfort specialist was professional, honest impersonal. Within 24 hours, the old unit Was removed, new platform decking was built in the new unit unit installed and working. Professional/friendly/affordable/lightning fast And a 10 year parts and labor warranty to boot! Extremely satisfied!
Andrew Lynn
Coolray was very helpful to our needs for our plumbing issues. They were able to get us into the schedule at a last minute call in. The technician was super helpful and friendly along with the call staff. Our technician even gave us some information to help us on future preventative measures with our plumbing needs. If you need a quick response and very friendly helpful staff. Coolray is the place to go. We will recommend them to anyone who ever needs help.
Swapnil Nalawade
Great AC Tune-Up Service! Katrina was very knowledgeable and took the time to explain everything about the system and how it functions with the AC on. She was punctual, polite, and professional. I really appreciated the AC tune-up service from Coolray—it was thorough and well done. Big thanks to Home Depot for offering this service at a more affordable price compared to others!
Jeff Glass
February 2, 2025
Brandon was awesome and did a great job on going over my 2 H&A units. He found this issue in my upstairs return unit which was a safety hazard and repaired at my initial appointment
Jennette Tennyson
I want to express how much I greatly appreciate cool Ray they came out. I have a membership and did my HVAC checked everything out. They noticed that I had bacteria growing up in the top of the heat pump and installed a light. Glad this was done. I don’t want my grandchildren sick. Also the guy that came out and inspect my electrical box and found out what Was wrong and I had him fix everything to be safe. I also had a surge protector put on to protect all of my stuff so that way I don’t have to use individual surge protectors in my plugs. They were fantastic very professional. I forgot the guys that were here already. Today was Daniel and Jack one for HVAC and one for electrical. It really pays to have a membership to make sure things are running smoothly and I don’t remember his name I had an excellent plumber He did a fantastic job
Linda Ricardo
⭐⭐⭐⭐⭐ I had an excellent experience with Jack from Cool Ray Heating and Air! From start to finish, their team was professional, polite, and incredibly considerate. They arrived in timely manner, worked efficiently, and ensured everything was done to the highest standard. Not only did they complete the job quickly, but they also took the time to explain everything and left the space clean. It’s refreshing to find a company that values both quality work and customer service. Highly recommend Cool Ray for any heating and air needs