Home Services at The Home Depot
Review Summary
- Poor Customer Service: Long checkout lines, difficulty scheduling installations, and unresponsive staff.
- Installation Issues: Delayed and poorly executed carpet installation.
- Inaccurate Information: Incorrect pricing and lack of itemized receipts in the door department.
- Unresponsiveness: Difficulty obtaining quotes and contacting staff.
- Positive: Staff was helpful.
Reviews
View All on Google2.6
(7 reviews)
Ruben Chavez
At nights they literally leave one employee to check out every single person leading to long lines or long wait times for one or two items. Worse Home Depot I ever been too
Toni Schumacher
We bought $5,100 in carpet and were told when the carpet came in we would be contacted to schedule removal and installation of 1600 sq ft of carpet. I got a call and scheduled for Tuesday. I asked when would it be done. One day he was sending enough to complete it from :ubbock. One carpet layer and a helper showed up at 10. Went to lunch from 2:45 to 4:30 and at 5:30 not one room was done. I called their office --they work from 9:30-4. Called Home Depot--they would call the supervisor at Cooper Installation and would call me back. Didn't hear from either one.
Kent Satterwhite
Door department doesn't know which way is up. Quoted wrong price more than once. Spent hours either on hold in the phone or in the store and still got it wrong. Didn't bother to tell us there was $250 per door freight PER DOOR for 6 doors until order was made. No itemized receipt to see what you are buying. Always nice...but incompetent.
Brandon Mckee
I'm trying to get a quote for a countertop and I am unable to ever get in touch with anyone either by phone or in person. I guess they don't need my business.
Joyce Greenwalt Coco Annie's Photos and Art
Staff was helpful
Charles Bracey
Jason Hamilton