Pratt Plumbing

German came out and replaced 2 shower cartridges. We called the same day and they were able to send him to our home with in the hour we called and he left with in an hour. He did an excellent job well done!!! German was respectable of my home and family. I know if I ever need plumbing work in the future, I'm calling Pratt Plumbing and asking for German!

Pratt Plumbing has helped us out again, we highly recommend them! The service is always great, they get to you quickly, and with qualified techs. German is so kind, and detailed in his explanations of the work to be done. We really appreciate German as he helped us recently with two issues, very professional. Thank you, Pratt Plumbing!

I highly recommend Pratt Plumbing! We had a technician named German, and he was quick, friendly, and clearly dedicated to his work. The company is very professional and ensures the job is done right the first time. We will definitely be using their services again in the future!

A tech with Pratt Plumbing visited my house on 2/4 due to backed up plumbing causing my toilets not to flush well. It was quickly discovered I have no sewer clean outs, so the tech suggested snaking the line through the toilet. As a first time homebuyer, I questioned whether or not this solution would resolve the problem for both toilets, and the technician told me it would. He quoted just over $400, and I agreed with the understanding my toilets would flush properly when he was done. The tech attempted to snake the line by removing one of the toilets and feeding his equipment through the line. I was promptly notified he was not able to complete the job because his equipment kept migrating to the other line leading up into my master bathroom toilet. The tech advised he did not want to break my toilet and said all he would charge me was for removing and resetting the toilet he had moved to insert his equipment. I asked him what option I had since he was unable to snake the line through the toilet and there are no cleanouts. I had to probe for this information from him, as he did not immediately offer me any other solutions. That is when he told me he could go in through the roof vent, but he said he was unable to do it today because he previously hurt his arm and couldn’t lift the equipment up on the roof. He quoted me $268. He also said he could install cleanouts and quoted me an amount of around $1,200. I asked him if the price to install cleanouts included costs for pulling permits. The tech proceeded to check his phone and told me he had forgotten about permits. The new quote he gave me was $1,004 and some change. I was confused as to why the quote was lower with permits, so I asked him again, and that is when he showed me his phone and it had the number $1,410 and some change. I told him I would need to talk to my husband before deciding on next steps, and he put the toilet back in its original spot. He then told me it was going to be $223 for the service visit simply to remove and reinstall the toilet, and he implied he was doing me a favor by omitting the cost for attempting to snake the line. I was upset, because to me, $223 to remove and reset the toilet is a ridiculous price to charge when my husband could have done that for free, and our toilet still won’t flush properly. I was also upset because he didn’t tell me he could go through the roof vent for 1/2 the price of going through the toilet. And now, if I want the work done right, I am expected to pay again to have the job completed when it should have been done the first time. I selected Pratt plumbing because I read up on reviews and learned about them through work. I’ve made several calls to their company to provide an opportunity for resolution before leaving a review, and so far we’ve only had communication via voicemail. Both times, I was promised a call back the following day, and so far I’ve yet to hear back. We were hoping to get a quote on a water heater as well, but based on our experience, we are planning to call around to other companies.

Great experience! Plumber, German, was very knowledgeable & helpful. Did a great job keeping us informed & left our house just as clean as he found it. Would absolutely use them again!

I highly recommend Pratt plumbing for quality work & great customer service. German went above and beyond in helping us with our plumbing needs. He fixed our water pressure issue by taking the time to ask questions and help with our water filter system which wasn’t the initial reason for the service call. I will be recommending Pratt plumbing to my friends & family.

The team at Pratt Plumbing are extremely professional and helpful every time we call on them. I can't say enough good things about them, especially; John, Michael, and Andrea.

We have used Pratt Plumbing for years and years. They are prompt, professional, courteous, and reasonably priced. Our last two visits, we were blessed to have Mark as a technician! I recommend this Company and Mark without reservation