A Service Drain and Sewer

My wife and I had a rupture in our water main. Walton, ACE's parent company, did the work to fix it, and we could not be more pleased. Wayne and his team were prompt, efficient, extremely knowledgeable, and super friendly. They coordinated the entire job, including working with the town to get a new meter installed. Walton was also half as expensive as our other quote. They even came the next day to fix the cement in the wall and spread mulch and grass seed on the dirt patch left from the hole. It was all done in two mornings. I had no idea what to expect in this process, but my expectations were exceeded at every step of the way. I hope to never have an issue like this again, but if we did, we'd definitely call Walton/ACE.

Horrible company....do NOT use them. I had them come July 5 to unclog basement laundry drain and they left oily, grease stains all over my carpet. I emailed them the photos and then a week later I called and left a message, both times asking what their solution to the problem would be. They had no problem cashing my check but NEVER replied to my email or to my phone call to offer a rebate or to even acknowledge they did this and apologize. I am a woman going through cancer treatments and they know this! Absolutely disgusting and unprofessional. I gave them one star only because they did fix the drain.

Our kitchen sink was backed up, called Roto Router and after 2 hours, not only were they unable to fix it, they left me with a leaking pipe. Ace Drain and Sewer came the next day and after less than a hour both the clog and the leaking pipe were fixed.

I made 5 attempts over a two week period to contact this business regarding some work on basement pipes I needed done. I called three times, left voicemails, and submitted two requests online through their website, with my contact number and my email. Not once did anyone return any of my calls, respond to any of my voicemails, or respond to any of the requests I submitted online. Again, 5 attempts over two weeks with ZERO response from anyone there. Maybe they're a good company, but their customer service/response is in the toilet. Maybe business is booming so much, they can just disregard service requests.

One of my kids dropped a pencil in our toilet causing a clog. I called ACE at 9 am and by 3 pm everything was fixed. When does same day service happen like that anymore? Very nice staff, responsive and affordable. Would call them again without hesitation.

Wayne and Hank came out to help with a long standing problem we had with a sewer service line clog. They worked very hard to find the issue that 3 other companies couldn’t figure out. Do yourself a favor and call these guys first. You won’t go wrong!

We had our main pipe get clogged on a Friday afternoon these guys came so quickly and got everything running within an hour or so.. would highly recommend them!

Was originally responsive for original appointment. He ended up having to reschedule ( which happens). But never responded when I left message to reschedule. Ended up calling another company.