Metro Rooter
Review Summary
Metro Rooter is praised for:
- Responsiveness and Availability: Quick response times, often arriving within an hour or on the same day, even on weekends.
- Professionalism and Expertise: Technicians are knowledgeable and provide quality service.
- Honest Pricing: Quotes are accurate, with no hidden fees.
- Effective Drain Cleaning: Successfully clears clogs and root issues.
- Additional Services: Offers various plumbing repairs, including leak detection and faucet replacement.
- Customer Service: Technicians are polite and professional.
- Cost-Effective: Prices are competitive and sometimes lower than competitors.
However, there are also negative experiences:
- Appointment Issues: Missed appointment windows and communication breakdowns.
- Inconsistent Quality: One customer reported issues with leak repairs, including improper techniques and a failure to identify all leaks.
Reviews
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(28 reviews)
Hiram Chou
The whole drain system of my house came to a stoppage on Saturday 4pm. I called 2 plumbing services and they did not have an open spot until Sunday and the other I was placed on a 4 hour wait list. I decided to call Metro Rooter and they answered within one ring. They said they will have someone out to my house within one hour. Joe arrived and assess the situation. He started with the back clean out and within 15 mins he new the stoppage was upfront. He went to the front clean out and within 10 mins the line was cleared. The price that was quoted to me over the phone was the price I paid. Too many services out there will tack on additional fees or try to sell you a membership. Thank you Metro Rooter and especially Joe. You run a customer service oriented and honest business.
Ron Cope