ARS / Rescue Rooter
Review Summary
Positive Experiences:
- Water heater replacement by Jose and Guillermo was superb, professional, and knowledgeable.
- Roy Rogers was the best and most knowledgeable HVAC technician, promptly fixing an airflow issue.
- Jason provided an awesome HVAC tune-up with knowledgeable professionals.
- Miguel was professional, knowledgeable, and efficient in clearing a clogged pipe.
- Johnny Ingram was professional and explained the HVAC system during a Home Depot inspection.
- Technician was on time, took precautions, and was knowledgeable about the AC/heating unit.
Negative Experiences:
- Dishonest pricing: Quoted $89 for a kitchen drain issue, but the technician wanted to charge $385.
- Misleading advertising: Advertised $93 for a drain clearing service, but the actual price was higher.
- Poor communication and scheduling: Appointment time changed without notification.
Reviews
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(3750 reviews)
James Fuller
February 11, 2025
Jose and Guillermo So these two guys came to my house to replace my water heater. They did a superb job. They were very professional and courtesy. They explained the operation of the new water heater. They came into the house and checked to ensure the bathtubs water was drained from debris. They are very knowledgeable and know what they are doing. Couldn’t have asked for any other guys to do this job. They wasted no time getting this heater reinstalled up and operational. They deserve ten stars ⭐️. Thanks Jose and Guillermo for an outstanding job.
Vincent Boisineau
My kitchen drain is backed up on both sides. I called and set an appt. for March 23. They called just before the time to arrive and rescheduled for this morning. I specifically told this company what the problem was in great detail and asked about price . I was quoted $89. I verified again that would be the cost based on what I described the issue was. The tech arrived and then told me it would be $385 to do the job. I told him that I was specific about the issue and verified it on the phone for the problem described in detail.. He told me that price was wrong so I did not have the job done. This company was completely dishonest with me. Don't bother calling them as what you are quoted is not what you will have to pay. The technician wanted to charge me over 4 times the quoted price.
Shana Sipinick