Austin Plumbing
Review Summary
Austin Plumbing receives mixed reviews. Positive feedback highlights fair pricing, knowledgeable staff, respectful service, promptness, efficient repairs, and excellent customer service. However, there are negative reviews citing a dangerous installation, lack of responsiveness, and failure to take responsibility for mistakes.

Reviews
View All on Google4.8
(21 reviews)
Chicago Girl
Best plumbers around! Respectful of your space and home. Super fair pricing and really knowledgeable! Beyond happy and saved me a ton from the other quote I received! A+++
Kailash Murthi
A word of warning to my neighbors. My experience with Austin Plumbing has been terrible. First......they put in a natural gas heater in a house fitted for propane. I found out after that it was downright dangerous and a code violation. That was in August last year. Second.....this February I called them because hot water stopped again. No response. So I called Cold Is On The Right Plumbing who came over immediately and diagnosed the problem. But they kindly referred me back to the original company since the heater was still under warranty. But.....Austin Plumbing just asked me to contact the manufacturer myself. So I was forced to hire Cold Is On The Right to remedy the situation.....which they did. I am disappointed with Austin Plumbing, not so much for the initial mistake made but for not being upright and forthcoming about it. Without honesty and accountability nothing else matters.
John Connors
Great service - Cody arrived on-time and called ahead to confirm his scheduled arrival. Was very efficient and helpful - I had a leak to fix, which he diagnosed and repaired promptly; then I had several valves to replace, which he did efficiently and quickly. He understood and explained problems I was having and advised me on how to take care of them. Company works by the hour and openly provided hourly rates on the phone. Final bill was as expected. Great group to do business with - will definitely call them again if I need plumbing help.
Daniel Spielman
I had these guys install a new fancy touchless kitchen faucet in my home and they did a professional job and wore a mask the entire time they were in my home. I had an issue a few days later with my water heater and they were kind enough to help troubleshoot it over the phone. Based off my experience working with them, they have excellent customer service and are true professionals. I will be using them again in the future for other projects.
Annie Elequin
amazing amazing amazing. everyone I worked with here is great. knowledgable and kind and just looking out for their customers. I'm not using any other plumbing company.
Richard Carr
Great service. They fixed all issues for a good price. They were courteous, did a good cleanup and explained everything they did. Highly recommended!!!
Megan Libenson
Beyond happy with the service from this company! Quick, accommodating, fairly priced and stood by their work! I would absolutely Hire this company again.
Lance Barnard
Chesley showed up when scheduled and fixed my plumbing issue quickly and efficiently. He explained what the issue was and the steps he took to fix it. Great service.