Benjamin Franklin Plumbing of South Austin
Review Summary
- Positive: Technicians are generally great, efficient, knowledgeable, and provide quality work. They arrive on time and explain the issues and solutions. Some technicians are praised for their artistry and cleanliness.
- Neutral: Pricing is not always transparent; a tune-up cost was significantly higher than initially quoted. They are not the cheapest option.
- Negative: One reviewer criticized a technician for parking in front of the customer's driveway.
- Overall: Generally positive experiences with fast, friendly, and expert service.
Reviews
View All on Google4.5
(112 reviews)
Melissa Shippey
Benjamin Franklin came quickly and the technician was great. But I called and asked how much for a water heater tuneup and was told $99. Well, that’s just for him to walk through the door. The actual tuneup was almost $300. They needed to make that more clear in my opinion.
Katie Prentice
This morning, we had a repair on the main water line where a leak in the yard had developed. The plumber arrived on time as planned and got right to work. He provided an estimate that was spot on. The leak was fully repaired and the grass replaced. We've been consistently happy with Ben Franklin Plumbing over the years. They aren't the cheapest folks but they do quality work and show up when you call for services.
Michael A Gálvez
I am an electrician of over 25 years and have managed and even helped build some of the electrical service companies in the area. I can honestly say that JP and Benjamin Franklin Plumbing gave a 5 star service. The booking and dispatch communications, showed up when they said they would, Good pricing and JP was efficient, did AMAZING work and was very clean throughout the entire process. I highly recommend JP and Benjamin Franklin Plumbing!
Richard Pope
The tech should NEVER park in front of the customers driveway. I've worked in customer service for over 30 years. I would NEVER park in front of or in the customers driveway unless they had a circle drive or the driveway was very long.
Sydney Peloquin
Absolutely incredible! We had a somewhat simple issue, but definitely something we couldn’t fix ourselves. I called to check their availability, and not only did they have someone already in our area, but they were able to stop by and complete the job all within the hour! I know we are an exception to the rule, but I can’t wait to depend on them again in the future. Thank you Benjamin Franklin Plumbing!
Armadillo Cake Studios
Fast, friendly, and expert service. Donovan did a great job with the multiple issues we had. He explained what was happening, how to fix it, and got the job done. Not only was our problem fixed, but we learned a lot! Recommended!
Cindy Groves
Jared was fantastic! Solved our problems! He was extremely knowledgable and cleaned up afterwards!
Lucia Z
Donovan with Benjamin Franklin Plumbing was quite knowledgeable, and is a true artist, as he was able to pull off something I personally didn't think was doable. Also was very polite and patient explaining everything.