Lakeway Plumbing Company
Review Summary
Lakeway Plumbing Company receives mixed reviews. Positive feedback highlights professionalism, efficiency, competitive pricing, and timely service, with specific praise for employees like Carlos, Dominic, Antonio, and Hector. Some customers report quick response times and satisfactory work. Negative reviews cite unprofessionalism, unreliability, poor communication, and a decline in service quality, including missed appointments and failure to return calls.

Reviews
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(69 reviews)
nina beall
Erik Kuehn, the owner of Lakeway Plumbing, is very professional and always sends the best guys to do whatever plumbing jobs I have for them! I've been using Lakeway Plumbing now for probably 15 years or more and their pricing always beats the competitor (yes I still check), and the guys he sends out are neat and efficient! Today they replaced an old toilet, a water heater valve, and capped off the FP jet/repair in record time! Efficient work means less expense! Carlos and Dominic had been out before and as usual were exemplary! Matt is another one that is also excellent! I highly recommend Lakeway Plumbing for all your plumbing needs!
Edward Pond
As a 30-year resident of Lakeway we have had many experiences with local service companies. None has been better than our recent first-time experience with this local company. Antonio, Carlos, and Dominic were especially timely and professional during their installation of our new water heater. I heartily recommend Lakeway Plumbing should you require plumbing service of any kind.
Hitesh Jhamb
Eric and his team are highly unprofessional. I used their services last year and they did satisfactory work so I decided to call them for a water leak at my property. However, it seems like service quality, responsiveness, professionalism have significantly deteriorated and they cannot be trusted for any plumbing repairs. Do not recommend. The crew showed up to the work site, diagnosed the issue, and abruptly disappeared after saying they need to get materials and will be back tomorrow. I followed up and called Eric several times. Only my first phone call was returned and Eric promised that the matter will be addressed that afternoon. No one showed up, answered calls, voicemail, text messages for 2 days after that. There are far better and more professional plumbers in the area. Save yourself the hassle and do not get their services.
Emily E. Ray
Eric and his team are communicative and reliable. I asked them to fix 2 plumbing problems and I didn’t even have to worry that they would take care of the problem quickly and affordably. Thank you!
Elyssa Childress
Plummers never showed told me they would be at my home at 8:30 waiting until 10:30 to be told it would be another hour. I canceled very unreliable!
Richard P
They came with the highest recommendation from another business in the area. I called and they were at my place within a few hours! Very impressed!
Brian Steele
June 27, 2019
Eric himself came to my home yesterday to diagnose a mystery water issue that had me perplexed. It took him all of about 3 minutes under the house to run it down, and a few more minutes to fix it. He arrived on time down to the minute which rarely happens in my experience, he was very friendly and professional, and he was on his way in very short order leaving a very satisfied homeowner. Thank you Eric!
Sammy Boukhris
5-star plumber and glad to find an honest, hard-working respectful plumbing company in the area! They saved the day, coming out within an hour and half of calling them to diagnose the issues with my water heaters. After kicking out another plumber (see my 1-star review to find out who that plumber was) I was thrilled at the level of service that Lakeway Plumbing offered. They replaced the two water heaters within two days of coming out, and offered reasonable pricing combined with stellar service. I want to specifically call out Carlos, Antonio, and Hector...these guys were professional, courteous, thorough, kind, patient, knowledgeable, and hard-working. Props to these guys and props to Lakeway Plumbing...you will be getting my business from now on and will be getting many referrals from me!