Rooter Man of Belton
Review Summary
- Positive: Customers praise James, Carl, Gerardo, and Jacob for their knowledge, professionalism, honesty, and willingness to go the extra mile. They are commended for quick response times, thorough work, and fair pricing. Specific mentions include water softener installations, water heater repairs, and fixing frozen pipe issues.
- Negative: One customer reports a very negative experience, including high charges for no work, lack of help, rude customer service, and being without water for five days.
- Other: Kristine from customer service is mentioned positively.
Reviews
View All on Google4.5
(167 reviews)
dale Knight
James is the man! Always does a great job and has my back. Very knowledgeable and friendly. Has install several water softeners and is always willing to go the extra mile to make things look nice and neat and clean afterwards. Thanks James
Jason Goodman
Carl came out immediately on a Saturday morning and got us squared away. Very knowledgeable and great at what he does. We’ll be calling Carl again soon for a sink installation. Great work!!!
Jonathan Paxton
Gerardo and Carlin were extremely professional and diagnosed and fixed the issue with our water heater rapidly. They then worked with the Home Warranty to ensure that everything was covered. I highly recommend this team!
Anthony Lam
Man, I highly recommend these guys. There honest when you call a plumber to come fix something small or big. They aint afraid to get dirty. If I can rate this company, there one of the best. Theres not many honest companys out there.but these guys like john,Jacob and James are the most hard working, honest people out there that you can count on to fix problems in your house.they will not overcharge you, they will fix every little small thing you see, they would not leave if something isn't fixed. They spent 12 hours fixing every problem I had without having a bad attitude. If anyone has broken pipes from a freeze, I would highly recommend these guys. They care about fixing your problems more than how many hours they have to spend there. They won't leave without fixing your problems.and there price is probably the best out there. Anyone living in killeen,temple,waco,austin. Call these guys if your pipes bust during a winter storm. Aint no one better than these guys.
LAUREN
This is the worst plumbing company I have ever had to deal with in my life. They will charge you a hundred dollars to stand around and do nothing to help you or your situation. They wasted my time and my money, I have never had a deeper hatred or distrust for a group of people. They are liars and scammers. Because of these people I had no running water in my house for FIVE DAYS. The customer service team was also very rude and unwilling to help me when I had to call them back. If you have a plumbing emergency, CALL SOMEONE ELSE
Bryan Coleman
James showed up and fixed a main water leak and did a very great job will highly recommend him to everyone in my area Kristine was the lady I spoke to and she did a great job and was very professional and let me know when he was on his way and I have used several companies in the Hamilton gatesville area and they have all the others beat 👍
Nayo Gallegos
We had a major plumbing issue. They arrived within 45 mins after calling them. James, was very professional, efficient, explained everything, and cleaned up afterwards.
Glenda Graeff
James the field supervisor with Rooter Man arrived shortly after calling the service. He was very courteous and resolved the problem quickly. We were extremely pleased!