Roto-Rooter Plumbing & Drain Services
Review Summary
- Positive: One customer praised Anthony for excellent service, going above and beyond to diagnose and resolve a sewer issue, even working with the city. Other positive reviews highlighted quick response times, professional and friendly staff, fair prices, and thorough assessments. Some customers specifically mentioned helpfulness with insurance claims and appreciated the team's kindness.
- Negative: One customer reported extremely high pricing, with quotes double those of competitors. Another customer experienced poor communication, missed appointments, and lack of follow-up. A third customer reported a negative experience during a busy period, with difficulty scheduling and a lack of responsiveness.
Reviews
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(112 reviews)
Mary Quinteros Muriel
For almost a year my sewer has been backing up, especially after a lot of rain. I have gotten it snaked, blown out, and it’s clear for a while. When that stopped working, I called the city and they came by and said they checked their side of the line, and the issue was on my side. Next day I called roto rooter, they sent Anthony and he narrowed a the problem close to, or around to the city’s catch, so I called the city again. They came a second time, looked in their catch/outlet and again said it was on my side. I called roto rooter back so they could come and dig the following day and dig up my line. Anthony came back that morning; he got out there with some additional equipment and narrowed the break to the exact point before digging. It was on the city side. I called them for the 3rd time and Anthony stayed and showed them exactly where it was. He was out there all day while the city dug up the break. Roto rooter didn’t charge me for being out there all day and made sure the city fixed the issue. Anthony was very kind and helpful and so was his supervisor. Thank you for being awesome.
Jackie Wilson