Carlos & Sons Plumbing & Electrical

Carlos & Sons Plumbing & Electrical delivered outstanding service when they installed a new heat pump in my home. Brad guided me through the whole process from beginning to end and kept me informed with updates during the installation. Both he and his team did a great job cleaning up and finished the work ahead of schedule. Among the various companies that provided quotes for a new heat pump, Brad's estimate was the most budget-friendly. I highly recommend them if you're looking for a new heat pump. Great job!

We've maintained a contract for our heating system and heat pump with Carlos & Sons Plumbing & Electrical since 1999. Despite relocating, we kept our contract with the company for our LG Dual Inverter(s) and other appliances. The contract fees have always been reasonable and fair for the exceptional service they offer. We've never been let down by their quick response time to any issue. The technicians and office support staff have always been incredibly crucial to us. Every team member, like Liam, has been well-versed in any situation we've called about, including explaining the timing and procedures of service calls. They've consistently remained friendly and understanding, all while maintaining their professionalism. Recently, we had our semi-annual heater repair service. Damian, our service technician, was respectful to our property and us. He arrived precisely at our scheduled appointment time of 8 am. Damian was highly professional, diligently explaining each step of the service call. We wholeheartedly recommend Carlos & Sons Plumbing & Electrical for all your heater repair and appliance needs. They've never failed to impress us with their outstanding service.

I had a fantastic experience with an AC repair service recently. Initially, I reached out to a different company, but they couldn’t schedule a visit for three days. So, I decided to call another service just before closing time, and within ten minutes, a very professional and knowledgeable technician arrived at my door. He quickly identified the issue within just two minutes, refilled the Freon in my AC unit, and had everything running smoothly again! I highly recommend this service for all your HVAC needs. They are well-organized, quick to respond, and truly genuine people! They really made my day better! Do yourself a favor and choose a reliable AC repair service.

We were renovating our home, and our furnace was not functioning properly. Liam went above and beyond to arrange an early morning appointment so our family, including our little ones, could have a warm home during the chilly weather. We've been using Carlos & Sons Plumbing & Electrical for three years, and we truly appreciate their service. Liam delivers outstanding support, is sincere, and is a fantastic person. He really makes an effort to connect with his clients and treats them like family. The last time he visited, he took a moment to say hello and engage with my daughter. I cannot recommend them highly enough!

Our furnace stopped working just before the holiday weekend. We needed someone to assess our furnace to see if it could be repaired. A company contacted us right away and sent a technician out the very next day, even though I called late in the afternoon. The technician was very professional, knowledgeable, and did everything possible to fix our furnace. In the end, we did need to get a new unit, but that was not due to any shortcomings on the technician's part. They helped us throughout the process, and we were very pleased with their service, professionalism, and quick response!

Our AC unit gave out yesterday while temperatures were soaring. We've been loyal customers of Carlos & Sons Plumbing & Electrical for several years, even maintaining a yearly service contract with them. Within a short time frame of our distress call, one of their technicians, Brad, was at our doorstep. He quickly identified that we required a new ignition switch. Given the age of our AC system, the only replacement part was supposedly located far away in Ohio. But Brad, being the efficient professional he is, conducted a thorough search and found one locally. He returned promptly and had our AC system up and running by the time we were ready for dinner. He truly saved the day! This is a commendable company with a team of wonderful people ready to assist you. Special thanks to Brad, who went above and beyond to ensure we stayed cool and comfortable in Dallas.

From the get-go to the final touch, the service I received couldn't have been better and it came at a fair cost. I'll definitely be seeking their services again. The team, consisting of Liam, Gary, and Damian, were highly professional, friendly, and always punctual. Their follow-up check to ensure everything was functioning well was a thoughtful touch that I greatly valued. I would strongly recommend Carlos & Sons Plumbing & Electrical for your heater repair needs. I am extremely satisfied with my experience! It's been quite some time since they replaced my furnace and rectified my heating issues. I must say, I'm still awestruck by their diligent follow-up service. They've shown immense patience and assistance, and their commitment to their customers is commendable. Carlos & Sons Plumbing & Electrical comes highly recommended for all your heater repair needs in Dallas!

The pilot light on my furnace wasn't igniting. After reaching out for help, I was advised to find a repair technician. I tried several services, but only got their answering machines without any call backs. Then I contacted another company, and they answered immediately and scheduled an appointment for me. The repair team called me on the day of the visit and arrived right on time. They were very professional and knowledgeable. They discovered that the valve on the furnace was faulty and replaced it quickly at a fair price. I'm really happy with the service I received. I would recommend them to anyone in need of reliable, timely, and professional furnace repair.