Hendrix Brothers Plumbing LLC

Hendrix Brothers Plumbing LLC is one of the best furnace repair services I've ever had the pleasure to engage. When our old furnace started having problems during the peak of winter, not only did the technicians arrive on the same day, but they also managed to replace the entire unit the next day. The technicians, Damian and Brad, were considerate enough to lay down a liner on our floors and wore shoe covers whenever they moved in and out of our home. They were punctual and friendly. What I appreciated most about this service was that a supervisor, Nicholas, returned after a few days to review the work and ensure everything was done perfectly. It was the same team that previously installed our AC unit, which was comforting. I highly recommend Hendrix Brothers Plumbing LLC for all your furnace repair and AC needs! They are highly professional and reliable.

Hendrix Brothers Plumbing LLC is a family-run, second-generation heating repair business that provides exceptional customer service. Scheduling is a breeze and their maintenance agreement for heaters is fairly priced. The technicians, like Brad, are courteous, respectful and highly knowledgeable. Brad recently performed our annual service check, arriving punctually and treating our home with respect. He was meticulous in his maintenance work, keeping us updated throughout the process and getting our approval for all tasks before starting them. The experience was entirely positive and pleasant. Liam also did an in-depth analysis of our heater, explaining the issues in simple terms, the implications for our heating, and gave us various solutions to tackle the issues. They utilize the latest tools and technologies and are capable of promptly implementing the necessary repairs and improvements. Gary and his team did an excellent job installing our new heater in a single day.

Hendrix Brothers Plumbing LLC was impressively prompt, even on a busy Saturday at the onset of a significant heat wave. They managed to make it to my place within a few hours of my call and promptly identified the issue with my furnace that was not blowing warm air - it wasn't what I initially thought. The technician, Damian, sorted out the problem, which was a malfunctioning capacitor, and carried out a comprehensive cleaning and check-up of both furnace units, including the condensers and coolant charges. He even took before and after photos of the entire process and took the time to explain each step - it was very reassuring. Although it was a little costly, they were amicable about providing a discount when asked. Damian was professional, courteous, articulate, and thorough.

I've been a loyal customer for numerous years and recently entered into a contract for the installation of a brand-new HVAC system. This setup included a heat pump, oil-fired furnace, hot water heater, and a smart thermostat. From the get-go, the quality of the work done by Gary and Brad has been top-tier and their customer service is unrivaled. They take pride in their work and always ensure complete customer satisfaction. If you're looking for reliable service for your existing HVAC needs, or contemplating a new system installation in Dallas, I would strongly recommend this team. Their commitment to quality is impressive.

I had a truly positive experience with Hendrix Brothers Plumbing LLC when our AC unit broke down during the holiday week. The same day I called, they sent Liam to our Dallas home to provide an estimate for the replacement we knew was needed. He did a fantastic job explaining the details of the AC repair process and the differences between our various options. Gary and Nicholas were the technicians assigned for the AC installation. They were both friendly and reassuring, ensuring we had no lingering questions or concerns. The AC repair was carried out professionally and neatly. I would certainly recommend them to anyone in need of AC repair services.

Before the bidding process, I had a detailed and enlightening discussion with Liam from Hendrix Brothers Plumbing LLC. He was able to address all of my questions and concerns regarding the HVAC system. Their bid was highly competitive, and they were open to making adjustments based on my feedback. They were flexible with my schedule, ensuring that the installation process was efficient and professional. The HVAC system is performing exceptionally well. What I really appreciate is the complimentary service inspection they offer when it's time to switch from AC to furnace use, as well as the included AC service call for the upcoming year. I intend to continue using their services in the future. I highly recommend Hendrix Brothers Plumbing LLC for their HVAC services. Their team is well-equipped and they clearly possess the training and experience to serve their customers in Dallas well.

We're really thankful for the superb and top-notch furnace repair service we received just before Thanksgiving. Initially, an emergency visit was made by Damian, who identified the issue with a crucial part of our aged 17-year-old furnace. Next, we received assistance from Brad in choosing a replacement and organizing the installation for the next day - just in time for our family gathering on Thanksgiving Eve. We also want to give a special shout out to liam and his colleague who were extremely courteous, efficient, and respectful during the installation. Their efforts ensured a cozy afternoon and evening for our family. As usual, the team is quick to respond to service calls and always delivers on their promise. They're friendly, meticulous, and most importantly, keep you updated and involved throughout the process.

We've been loyal customers for a furnace repair service for several years now. They have been fully aware of the health issues in our home due to their previous visits. We had an issue with one of our two furnaces malfunctioning, so we contacted them. They promptly came over, serviced the unit, and got it back up and running. However, they did warn us that it was on its last legs and could cause more problems down the line. Sure enough, the issue reoccurred the next day. Upon contacting them again, they informed us that a replacement was necessary. They initially estimated a wait of at least three weeks to procure and install the new unit. But to our pleasant surprise, they called us back within a day to inform us that they had managed to secure a replacement unit and would be in Dallas to install it in the next few days. True to their word, Liam and Nicholas arrived two days later and proceeded to install the new furnace. They even worked until 10 P.M. to ensure we had heat. Their knowledge, professionalism, friendliness, and dedication to their work were truly impressive. Everything was done neatly and in an organized manner. We've recommended this furnace repair service in the past, but now we would go the extra mile to suggest them to anyone we know. They are an exceptional team.