RC Pros Plumbing

Douglass is a lifesaver! I called RC Pros yesterday based on valpak coupon for a $69 drain cleaning & also requested a leak detection at 130p and was given 2p-6p service appt. Allen came at 515p and stated I needed to simply replace the toilet & he knew nothing about my other request due to the notes left ( Although scheduler called & we discussed in detail). My confidence was shakey at that point but based on addl conversation, I was sold the Hydro cleaning over the snake cleanout to begin a resolution, and an 8a-12 appt for a free camera inspection to proceed the next morning. Unfortunately, we intead awoke to a larger problem of standing water from the front of the house to the rear with an issue I feel was aggrevated by the prior service. In a panic, I called RC x2 before the receptionist/ scheduler called back & I was told I "wasnt on the schedule" but give her time to contact supervisors. I called my standard plumber to probably take over but then Douglass stepped in. He showed up to follow up pretty quickly. He was prepared, knowledgeable and extremely patient with the situation and knew how to quickly identify, and advised a plethera of options on an overall resolution to my original issues. He went above & beyond where he did not have to ,in some cases,while he was here. My confidence is restored and I do not feel as overwhelmed. This company in general seems to care about the homeowner & not just the sale. I am impressed with the expedient followup of an issue that may not have been 'perfectly' handled as well as both individuals working for fair & comfortable pricing.

My name is Connie Taylor and I go by CR. 11/15/2024 We had service by technician Aaron who was knowledgable and performs well. We paid and Aaron said another person was coming back between 6-9 pm to take pictures of pipe and they would put the toilet back on. No one showed up and no one called to say why. So at 11:30 the same night we still waiting. Reached out several time with calls and text; still no response. We are really disappointed with this service and lack of respect for this customer. Left my toilet off and no one came to put it back. That the least they could have done.

My husband accidentally flushed my rings down the toilet, Douglass did such an amazing job in attempting every avenue to try and retrieve them. He DEFINITELY went Above and beyond. I am very impressed with his work, and would highly recommend him! I am so greatful!

This company is one of the only few that do lining under the homes in Dallas. Lining is a process that keeps from having to dig up your sewer lines.

RC pros came in clutch this weekend. No emergency fee, they hit a soft fix within an hour of a problem happening at our business. Douglass came out a day later with a camera and ID’s the real problem. Cleanest plumber we’ve ever worked with. Great pricing, great service. Call them out.

Douglas was here today to open two drains. He arrived promptly, finished his work quickly and was also a very polite young man. I signed up for a membership with this company, so I was obviously pleased.

Excellent service with RC pros plumbing! Douglas was very professional! he was quick to respond and he did amazing work on the toilet issue I had and Lindsay came after Douglas was done to inspect it with the camera to make sure that nothing was broken or left behind. Thank you so much Douglas and Lindsay! I highly recommended RC Pros!!

This business sucks. [I have to give a start because google will not give post option without that]. They were called to open a drain. They charged the service fee and drain opening fee separately upfront. They could not open the drain. When I called the office I was told that since they did not do the job, the money will be refunded. After a few days when I called back, they said they are not returning money because they TRIED to open the drain. I told them they can keep the service fee but return the drain opening charges because they could not do the job. After much time spent, they said they are not going to refund because they have TRIED. They charged us for TRYING but NOT DOING THE JOB. DO NOT FALL IN THE TRAP!