Z Plumberz of North Dallas

Z Plumberz talked us into a job on which they vastly OVERCHARGED us, LIED about the permit and inspection, falsified papers with the city and left a mess after collecting $17,000. I hope people will see this and decide to give their business elsewhere. What happened: At first, we just needed a simpler plumber to fix poor drainage on one toilet, and a quick check of a possible water leak. The Z Plumberz quote was 2 hours at $195/hour – all good. The kid who came could not fix the toilet drain and during the leak inspection, he (accidentally) aggravated the water pipe and caused a bigger leak. We had to shut off all water in the house and either be 100% without water (think no flushing, showers or running water!) or agree to an immediate repair by this company for $10,000, then $15,000, then $17,000. They made it sound like a huge job with breaking and replacing the sidewalk, needing a big city inspection etc. In reality, they just sent 1-2 workers who mostly just dillydallied (SEE PICTURE) and finished fast. The job consisted of digging a trench and putting in a new plastic pipe to connect to water supply from the street. One of the workers looked under 15. So when we received the $17,000 bill, we followed up with the company to check if they meant to charge us basically a $600/hr rate for each hour of each person. The company owner (Tony) said yes that was the price. He got wishy-washy when we asked for the proof of inspection (which was part of the pricing). He even offered me a $1,000 back to 'not worry about the inspection’. I refused and said if they didn’t provide the proof in the next 3 days, I’d call the city. In 3 days, we learned that the company had never even gotten a permit, and only snuck it in after they realized we wouldn't let go of the proof of inspection. Only then did they file a permit with FAKE information about the job date and price. On the permit filed, Z Plumberz stated the job value as $6,000 (not $17,000 we actually had to pay). Btw, $6,000 would have been about right; ~$200 hourly rate for the hours worked. We let the company know that we had learned of their fake permit and pricing. The final icing was some days later. To our shock, we found Z Plumberz on our property digging without our knowledge! Apparently they came to expose the pipe for the city inspector (so it looked like this was a fresh job). After the inspection, they did not come back to put back the dirt. We had to follow up 3x and only got run-around. Only after threatening to take legal action, they eventually came to cover up the dirt (not nicely). I would sincerely advise other consumers to avoid this company at all costs.

Z Plumberz was called out to my property from the home warranty services than I have for the house. Wasn't sure what to expect, I was very pleasantly surprised at their attention to detail. They showed me the reason for the repair needed they showed me ways to keep it from happening again. They were also really good with detail including the cleanup. I will definitely be using them in the future if needed. Wanted to say a big thank you to Malachi and Victor for getting us back up and running.

My neighbor recommended this company when I needed a plumber to fix a water leak. Malachi and JR came to the rescue, and they are wonderful! Very knowledgeable and professional. They explained what they would do and made the minimal amount of cuts in the wall to get to the issue. And they CLEANED UP THEIR MESS! That was a nice touch.

I’m very impressed with the professionalism and knowledge of Z Plumberz. We moved into an old house from the 60s, which is filled with generations of repairs - some which were done DYI. Malachi was able to investigate the house and find some short cuts taken by the previous residents which led to a slow leak. He was able to work quickly and efficiently to undo the DIY patchwork and create a custom solution to keep my plumping healthy long term. I hope I don’t need to call these guys soon, but I won’t think twice if I need a plumber.

Malachi & JR were great! They were able to come within a couple hours of me calling for help and did a great job upgrading the hardware we needed for our sink. All done right before bad weather hit!

Overnight, we discovered all our toilets were backing up. Plunging did not help. I called Z Plumberz at 7 am and their crew was here by 8:45 am. They diagnosed the problem was a clog just outside our property in the alley, but opened it up enough that all our toilets and sinks flowed freely. I immediately contacted the city water department and a repair is planned. Malachi and Victor were professional, polite, and worked until the problem was solved. I highly recommend Z Plumberz.

Thankyou for getting out to our emergency at our sneaker store. We appreciate being able to come into a clean store in the morning.

I have used ZPlumberz multiple times. They are very transparent and fair with pricing and do excellent work. I refuse to use any other plumbing companies after I started working with them.