Force Home Services Plumbing, AC, & Heating

Force Home Services is a great company! They are reliable, on time and never try to up charge. Jason has been out to my house for my last two services and has done a really great job. Knowledgeable, willing to help and communicates well about what work is needed

Force comes through when you need them with honest, dependable, and incredibly detailed service!!! Rare to find that these days. Last week was hectic. I was out of town, we had a low of 19f and my wife calls me with the main level furnace not running... Called force and they answered before 8am even, and surprised me with availability to come by within an HOUR!! Milton came by, diagnosed an issue with wiring, and thermostat. Replaced both. Left, and two hours later, same symptoms, so he came back, and did some more work, same thing, worked for a bit then stopped. Did some deep diving, and discovered it was the furnace board that was fried. The next morning he got the parts, came by first thing and got us up and running. This is where the honesty and great people factor come into play. I started thinking to myself, if the board was the problem, maybe it wasn't the thermostat, so maybe we can go back to our original thermostat, save a few hundred dollars and things would be good? Force proactively called ME and said they wanted to do just that. So Milton came back over, replaced the Honeywell thermostat with our Nest, and voila, it works... They are refunding the thermostat cost, etc... This is an honest company, great people with incredible values. Do not hesitate to do business with them!

The first Force Home Services representative I communicated with was responsive, professional, and helpful. She set up an appointment for a technician to come out and investigate our problem. The technician, Jax, was outstanding from beginning to end. He communicated his ETA ahead of time and was on schedule. Jax listened to my concerns, investigated the problem, clearly communicated the possible repair options, answered my questions, and ultimately took his time to complete a quality repair. I appreciate the high quality of service and craftmanship!!

These guys were extraordinary and they provided above and beyond service. Price was reasonable after checking with other outfits. They did a great job fixing my burst pipe and replaced my outdoor faucet.

Having not had great experience with plumbing and other home services pulled from the Internet, my expectations were low. Force provided a competent and pleasant technician who arrived as scheduled, knew what he was doing, wasted no time in getting it done and left NO MESS behind himself, even though the project was a messy one. Pricing was on the high side IMHO, but I was pleased to have the job done and done so well. Incidentally, there were two issues at the start, but technician diagnosed the first in a matter of a couple of minutes, fixed it and it was not referenced in the bill.

We have had Force Home service our HVAC for a year or so now. Force Home is a company who takes accountability seriously. Their Techs are punctual, professional and they explain your options clearly. Force Home's pricing is on par with local competitors. We are very satisfied with Force Home, special kudos to James Cogburn and Drew.

Force Home Services gave me a quick but effective lesson in water heater ownership. When our 3-year old water heater (installed by Force Home Services) stopped producing hot water (cold water was fine), I called for help. A technician promptly came out and resolved the problem. It was a Flood Stop leak detector which was installed with the water heater. It was probably explained how this thing works at the time of install. I forgot it even existed. As it turns out, it is battery powered (a message on the cover would be good). Of course the battery or batteries were dead. The service cost to replace the battery was $99.00. There were several lessons learned by me on this day. after the owner's reply: I fully understand it is expensive to send out a truck. It is also expensive for me to pay for this truck to be sent. I suggest because you folks installed the system, our residence is in Flower Mound which MUST have a Flood Stop type of device, and our water heater is relatively new, it might have been appropriate during the trouble call for your office person to have said something like: "Are you familiar with the leak prevention device on your water heater? I think you'll find you have one. It's called Flood Stop and its batteries will need to be replaced after a period of time. We can send a technician to check things out, but you might want to check the batteries first. This might be a quick, simple, and inexpensive fix you can do yourself." This is about 30 seconds worth of conversation that most businesses would be glad to have with a customer who is their friend. I estimate your loaded labor cost for this conversation is about $1.00 which is money well spent to maintain a loyal customer relationship. I deal with other service providers who think this way and I appreciate them. I continue to do business with them.

Your company man got here quickly so I didn’t have to wait. That’s very much appreciated! He showed exactly what he’d done and explained why. He was also very cordial.