Mr. Rooter Plumbing of El Paso
Review Summary
- Positive experiences: Customers consistently praised the quick response times (often within 30 minutes or an hour), professional and knowledgeable technicians, fair quotes, efficient work, and excellent customer service.
- Technician praise: Specific technicians mentioned frequently and positively include Joshua, Gilbert, and Murphy.
- Specific services: Water heater replacements/repairs and waste line repairs were common.
- Overall satisfaction: Customers expressed high satisfaction and indicated they would use the company again and recommend them.
- Additional benefits: Some customers mentioned technicians providing explanations, answering questions, and offering additional services like camera inspections.
Reviews
View All on Google4.8
(1177 reviews)
Mary Jayne Cazier
Excellent and quick service. Pearl had Joshua out to us within 30 minutes. He came, looked everything over and gave us a fair quote for all the work that needed to be done for replacing the water heater. He was back the next day after we accepted the quote to remove the old and install the new. Joshua was very knowledgeable, professional and polite. Explained everything he did and answered all our questions. Thank you!
Angela Mejia
Our technician Gilbert, was absolutely fantastic. He explained the process in a way that made it easier for us to understand. He was so kind! He was also extremely efficient and got our repair done within a great time frame. Thank you so much for your help, Gilbert!
Gustavo D.V
Called the company because my water heater was leaking. The lady at the office said she could have a technician out in 30 minutes. Jose came and gave me a quick estimate on what had to be done, another technician ( I can't remember his name) came with the water heater and both installed the unit quick. I'm very pleased with the service and will definitely use them in the future.
Truide Torres
Joshua the technician that attended the call and reviewed the problem was honest, and fast. They dispatched someone one within an hour and the same day. Great service and excellent feed back. Highly recommend them specially our technician!
Michael Hallberg
I had a major break in my waste line. Gilbert Flores JR. was amazing. He came out and inspected the line. He was polite, courteous, and very patient making sure I knew exactly what was going on and how they could proceed. He even was available for next day service which for me has been in heard of with other plumbers. The job was done quickly and efficiently. I could not be happier with the service and am very glad to know I now have a plumber I can trust! Thank you 🙏🏻!
Dawn Jensen
They called before the appointment time. The tech showed up when promised. Was very professional gave an estimate of repairs then completed the work timely. Made sure there were no leaks and cleaned up area. Very happy and will recommend and will use again
Roman Avila
Price is justified for the response time it took them to get to my property. It was very quick. Also plumber had great customer service. They even added a complimentary camera check for my kitchen sink waste line.
Eclectic In Texas
Absolutely wonderful experience! Called and spoke with Pearl who was friendly and efficient and was able to find a tech and have them at my house within a couple hours. Murphy was great! Got my hot water heater back up and running in no time, with lots of explanation and advice. Will definitely be using them for any needs in the future!