New Age Plumbing LLC

Had an underground water at my residence. After locating and exposing the leak, I called New Age Plumbing at 11:30 and was told they were booked for the day but they would schedule me for the next day. I said okay no problem. I received a call at 1:30 PM from technician Michael. Michael ask if he could come over to assess the leak. Michael and Omar arrived, looked at the problem, gave a quote and proceeded to make the repair. Repair was done within an hour. Thank you Michael and Omar for a great job well done and your professionalism. Will definitely call and recommend New Age Plumbing if plumbing service should be needed. Thank you once again from The Sausage Shop

Up until today I had NO issues with them. I scheduled an appointment on Thursday January 23rd. They said they could not come out till Friday afternoon and I was ok with that. I gave them my number in case they could come out earlier which they have done before. I called Friday morning January 24th explained what they were doing and gave them my wife's phone number because I was working. They no call, no showed. When my wife called the lady who answered the phone said that we had no appointment, they had no record of me calling the day before and maybe I was confused with another plumbing company. HOW? When I love the service I get from your company why would I not save your number and use it? Especially when I have used your company at LEAST 3 or 4 times in the last 2 to 3 years.

On Friday 13th, 9:30 am I called New Age, Robert answered. I explained my water heater had leaked. He said I’ll put you on the schedule for today. 4pm I still hadn’t heard from them, I should have been smarter & called someone else but I didn’t, so that’s on me, I called and he said yes Im sending Michael over there now. At 4:30 I get a call.. my guy is at your house and your not home, really I said I’m literally standing in my driveway now, oh whats your address he asked, 15 minutes later they showed up. He looked at the water heater and said looks like you need a new one, I figured as much, I said ok how much do you think that will run? He quoted me $1600 for a Bradford White tank, that’s what they have in stock. I told him that was out of my budget right now and I would like to use the same brand I have now which had been reliable for 14yrs! He said it would probably be till Monday to find & replace mine as he had another water heater installation scheduled for tomorrow/Saturday. Well in the meantime I asked can you turn the water line to the water heater off so it stops leaking, he said well if I touch the water heater my bosses will make me charge you for a service call, ok I said how much..$135. Wow that seems excessive, I said but at this point what other choice did I have. After all this I checked around and average plumbing service calls run from $90-95! He said I’ll call you in the morning, but he said he didn’t know how much info he would have as he would be at his installation. Saturday AM no call, so I called him. I mentioned that I had been online and found my brand starting at $570-600, big difference, to the brand they were trying to sell me. I asked if I paid for it would they pick it up, he said that would be xtra charge and they wouldn’t guarantee it. I realized he was busy and I told him ok I’ll call the office, I called and Danny answered this time. I explained the situation and my budgeting concerns. He said the same thing that they couldn’t guarantee my brand etc… I wasn’t even asking them to guarantee it, it was a non issue to me. I asked him if he could help me with this & work on a better price than $1600. He said let me make a few calls, I’ll try to help you out. 15 minutes later he called back and said upon talking to my guy and looking at the pictures of your house & the water heater you will need some xtra items so we will have to charge you $1750. I literally wanted to cry, this is the kind of help your giving me quoting me $150 over the $1600 I couldn’t afford in the first place. Obviously they did not want my business as evidenced by the inflated estimates. I believe their is a big change there and not for the better, they seem to have a “New Age” motto … get paid more to provide less customer service at inflated pricing, At least in my case. After all said & done I hired another company and saved $550! Minus the emotional grief of the back & forth with these guys. On a side note … they were actually quoting me for a 40 gallon water heater which I found out that my water heater is actually 50 gallons! This has been a very bad experience for me. Needless to say I will never be using this company again.

Had used New Age Plumbing in the past for various work(replace kitchen faucet, fix tub faucet, replace previous water heater, etc.) Recently I had the water heater leak(broke) and Carlos and Patrick replaced it nicely. They were very understanding as I was asking lots of questions about the process. Then I had them come back to replace water valves(handles)and hoses at the washer. They would’ve done that same day as water heater but it was to entail much more than originally thought.(built 20 yrs ago)They couldn’t guarantee no damage to the wall but it turned out great. One would hardly know the whole box was replaced! So upon the return I also had them replace all other valves that needed replacing. A short time later Carlos and Raymond came out to fix a terrible noise with the toilet. All fixed now.