Patton Brothers Water Heaters

Excellent service! My 84-year-old mother had a water leak under her house. I arranged for Patton Brothers Water Heaters to come out and handle the repairs. They arrived promptly, evaluated the issue, and provided an estimate. After letting the area dry a bit, Ian and his polite assistant did an amazing job. They laid down mats to protect the floors, wore shoe covers every time they entered and exited, and finished the repair quickly and as promised. I highly recommend this company and will definitely call them again. Overall, I would give them a perfect score!

We recently moved and needed help installing a new kitchen faucet and checking our sink, which we thought might be clogged. We suspected the grease trap needed cleaning, but we didn't want to handle that ourselves. Ian came by to provide an estimate and returned a few days later to do the job. He arrived on time, was very professional, and friendly. He quickly installed the new faucet and discovered that our pipes were actually fine. The issue was easily resolved by just replacing the gasket in the sink drain. Overall, we received excellent service and top-notch workmanship. Plus, he even offered us a free inspection of the grinder pump. We will definitely be calling for plumbing services again in the future!

I had the best experience with a plumber. They were professional, thoughtful, and courteous. Ian went above and beyond to ensure I understood everything that was happening and made sure our cats stayed inside while keeping our home clean. The price was fantastic too—$1500 for a new water heater, including installation and removal of the old one. I believe this is as affordable as it gets, especially since another plumbing service wanted to charge us $4500 for the same work. The speed and professionalism of the service made this a 5-star experience. They completed the job accurately, on time, and right within budget without any upselling or nonsense. These are true plumbers. I will recommend them to everyone.

I highly recommend Patton Brothers Water Heaters; they deserve more than 5 stars for their honesty and fair pricing compared to others. My kitchen sink was clogged for two days, and despite trying heavy-duty drain cleaner and a plunger, nothing seemed to help. I had used a different service before but decided to explore other options. After seeing the excellent reviews, I called them. The price quoted over the phone was reasonable compared to my previous experience. Brett was very helpful and explained what might be causing the issue. He suggested a simple technique to try first, and if that didn’t work, I could call back for further assistance. Thankfully, his advice worked immediately! I’m so grateful to have found such an honest and affordable service. I will definitely use them again and highly recommend them to others.

I needed to schedule a visit for a leak under my sink, and I had to call a few times before getting through. When Ian arrived, he was really friendly and clearly knew his stuff. He found out that I needed a new sink faucet, which I didn’t have at the time. I was told to pay $250 that day, which would cover the faucet replacement once I bought it, so I went ahead and did that. I do want to point out that their office didn’t answer the phone much, so Ian couldn’t take my card payment right away. I ended up offering to drive him to the bank to pay him directly. He told me to call his cell or the office to set up a time for him to come back and replace the sink. I called what felt like 20 times before someone finally picked up. I tried to reschedule, and they said Ian would reach out to me. When he called, he said he would come the very next day. Although it took a bit of time, the plumber eventually called back and returned to finish the job. Once he got to my place, he was quick and efficient.

My wife and I want to express our gratitude for the plumbing services we received. We had several plumbing companies in El Paso give us quotes for a solution to a leak that started in the bathroom and reached down to the kitchen. Many suggested everything from tub replacements to full bathroom remodels. Ian took the time to listen to our concerns and worked with us to find an affordable fix for our problem. He provided exactly what we needed without trying to upsell us on unnecessary extras. Brett was the plumber who came to handle the job, and he did an outstanding job. He was professional, efficient, and very thorough. We were initially worried about a significant expense with a tub replacement and thought the job would drag on for days. However, Ian reassured us that he could fix it in just one day. Now, the leak is fixed, we have new fixtures, and our bathroom is back in order—all in just one day. We are so pleased we chose Patton Brothers Water Heaters!

When I found a damp rug in my kitchen this morning, I immediately contacted Patton Brothers Water Heaters. The helpful lady who answered my call assured me that she would dispatch a plumber promptly. The plumber, Ian, arrived and displayed utmost professionalism and courtesy throughout his visit. Despite me having to intermittently attend to my toddler, Ian was very understanding and patient. The issue was traced back to an old leaky faucet. Ian suggested a replacement with a new model that he had recently installed for another client. Initially, I was reluctant due to budget constraints but upon learning about the reasonable pricing for both the faucet and its professional installation, I gave him the go-ahead. Ian promptly procured the faucet and installed it. The end result was impressive! The new faucet added a stylish touch to my kitchen and Ian did a fantastic job cleaning up afterward. Brett and Ian run a family-owned operation and their service was exceptional. I can't praise them enough. I'm especially grateful for their swift response.

Following a few days of no hot water and being tired of waiting for a response from our home warranty, I decided to contact Patton Brothers Water Heaters. This company had been recommended to me by a close friend. The very next day, they dispatched two courteous and skilled technicians, Brett and Ian. They informed me that my 13-year-old water heater needed to be replaced and provided a detailed estimate for the job. As my water heater was located in the attic and lacked a flood stop, they strongly suggested installing a new unit for peace of mind. We agreed to their expert advice. The service was completed swiftly and neatly, and my wife is now thrilled to have hot water again. I had an outstanding experience with Patton Brothers Water Heaters and I highly recommend their services.