Surety Plumbing

Beware of these guys. The reviews are legit. They are rip off artists. Surety used to be a mom and pop business but they were acquired by Mr. Rooter which is a national chain. They charge a minimum of $232 for ANY work performed. They justify their price gouging my claiming this is the “national standard.” So $232 to “unclog” my garbage disposal which consists of pushing a button and turning a lever. Since I was unaware of how simple a task this would be, they suckered me into purchasing a new garbage disposal for $565. Then they convinced me that my water heater, which was working perfectly, needed routine maintenance. So I allowed them to perform the work for $116. While they were in there the heater stopped working and they had the AUDACITY to tell me that it wasn’t their fault and offered to “fix it” for $300+. I refused, so now I’m out $700 with NO hot water. I complained to the manager, Gilbert, who didn’t seem concerned at all with the negative reviews. As long as they get your money they are satisfied. They don’t care about repeat business. Their business model is to fleece you and then find another sucker to prey on. When I asked the plumber why they didn’t simply fix my disposal by pushing the unclog button and charging me for 1/2 hour of labor he told me point blank, “we don’t do favors.” Well, do yourself a favor and avoid these crooks!

Highly recommend! Went in for a hose. While they did not have a hose we were able to come up with an extension. The man was very patient with me and very helpful. All were extremely friendly. And with all 4 parts cost was under $3. Got home and was able to install with no leaks.

Service was great! Jose M. Orozco was such a professional who helped me find the parts I needed. They have quite a large selection of tools, parts and other miscellaneous items for any job you have around the house.