Theodore & Sons Plumbing

I hired a plumbing service based on a neighbor's suggestion after they had some pipe repairs done. Our neighborhood has old houses, and unfortunately, the pipes beneath our homes are quite ancient and starting to show their age. I needed significant work on the plumbing in my home. Damian and Liam were courteous, friendly, and took great care of my property. They also found ways to help me save money more than once. The work was completed efficiently and on schedule. There was some follow-up needed after I had another contractor repair some tile they had to dig through, but during that time, the plumbing office kept in touch to coordinate the return date. They were very accommodating, as I had to reschedule a few times. Eventually, when it was time for the follow-up (they needed to reinstall a toilet after the tile work was done), Nicholas and Liam arrived right on time and wrapped things up quickly. They even checked two slow-running faucets and cleared the lines of debris while they were here, at no extra charge. That was really nice. I highly recommend them and would definitely hire them again.

I had a great experience with Theodore & Sons Plumbing. Liam, the technician who came to our home, truly impressed us with his hard work. He initially visited and patiently waited for us to hear back from the insurance company. When we figured out what we needed, instead of waiting until the next day, he returned the same day and worked tirelessly until 11:00 pm to finish the job! He was very professional and polite, and he explained the issues we were having with the water pressure to our water heater, which we would have missed without his insight. After being without water for a couple of days, his help was a real blessing! I will definitely reach out to them again if we need plumbing services in the future and will recommend them to others. Their customer service was outstanding, too!

I highly recommend the very professional team at Theodore & Sons Plumbing. They were courteous from the moment I called on a Sunday afternoon about a backed-up plumbing issue. They provided me with a fair quote, and within a few hours, Gary arrived. He was very professional in every way, explaining exactly what he would do. After he completed the work on the plumbing, he suggested installing risers (above-ground access lids) so that I wouldn’t need to dig up the yard next time. Gary also advised that I should have the system checked every five years to keep it running smoothly. I was really pleased with their service and would recommend them to anyone. A few years later, I noticed my neighbors were getting service from the same company, so I asked them to check my plumbing while they were there. With my family growing from two to five people, it was time to have the system checked again. Remember, the more people you have in your home, the more frequently you need plumbing maintenance. Once again, my heroes saved the day, as they found the system was full and needed attention. I can’t thank the great team at Theodore & Sons Plumbing enough for another excellent job.

I've been using Theodore & Sons Plumbing for nearly 10 years for my home, rental property, and now my parents' house that I'm fixing up as part of their estate. I've had a few emergency situations on Sunday nights, and Brad himself came out to fix leaks and water heaters that wouldn't ignite. The team is top-notch, and every member I've encountered has been nothing but professional, friendly, and easy to talk to. Their expertise in water heating, acid neutralizers, and water softeners is truly impressive. Most importantly, their honesty and integrity are rare and invaluable. When it comes to pricing, their rates are always fair and very competitive. You won't find a better plumbing crew around.

I'm using Theodore & Sons Plumbing again! Gary and his assistant installed a new dishwasher. They were quick, professional, efficient, and incredibly friendly. I was impressed by how detailed they were when I called to set up the appointment, gathering all the necessary information for the job. I received a text and email outlining what they would do and the scheduled time. Before they arrived, I got a text with a picture of the plumber so I could recognize him. When Gary arrived, he checked my supplies to see what was needed for my kitchen remodel. He installed a three-compartment sink, set up a garbage disposal, and put in the dishwasher. He noticed that the electric wiring for the garbage disposal wasn't safe and recommended some local, licensed, and reliable electricians to handle the work. As someone new to El Paso, I really appreciated that. After finishing the job, he tested all the appliances to ensure they worked properly and showed me how to operate everything. Gary was professional and worked quickly, even though the job took some time. I will definitely choose this company again. It's my top choice for plumbing!

Gary was exceptional in every aspect of the plumbing service. He listened attentively while I described the issue and showed him the drains. He communicated clearly about what he thought the problem was, what steps he would take to fix it, and provided an estimated cost range before starting the work. Fantastic! When the issue turned out to be a bit more complicated than expected, Gary kept me informed about what additional work was needed and how much it would cost before moving forward. He was polite, tidy, organized, and worked efficiently. In the end, he resolved our plumbing issue by early afternoon, and we received great value for such prompt service. I highly recommend Gary and Theodore & Sons Plumbing!

I've long been overdue to write this review. My journey with Theodore & Sons Plumbing began when I searched online for skilled plumbers and their impressive positive reviews led me to give them a call. They clearly laid out their fair hourly rate and I was on board. My first collaboration with them involved Brad and Damian, who expertly installed a new sink, faucet, and garbage disposal in my kitchen despite the extremely tight space under the cabinet. Over time, they've also installed a new faucet set in my powder room and effectively dealt with multiple bathroom toilet issues. During my most recent interaction, Liam and Damian adeptly replaced a leaking shut-off valve on my main bathroom toilet. They arrived right on time, displayed utmost professionalism, and cleaned up after the job was done swiftly and efficiently. One thing that stands out about the technicians from Theodore & Sons Plumbing is their cleanliness. They always ensure to remove the boxes and any other trash related to the job. I have full confidence in their service and I will continue to rely on them for all my future plumbing needs.

I am really pleased with the service I received. A pipe in my sump pump burst in the basement, so I had to reach out to their after-hours emergency line. Gary and Liam arrived much quicker than I anticipated. They assessed the issue promptly and had everything fixed in just 15 minutes. Later that evening, I received a call from Gary to see if everything was still okay. It was great to know they cared enough to follow up with us. I would highly recommend this plumbing service without hesitation.