My Local Plumber - Carrollton/Farmers Branch

We're hoping this will be our last plumbing nightmare. We only wished we had found MLP sooner (they were recommended by a friend). Trevor arrived the same day we called and I explained some of the signs we were seeing and showed them all the trouble spots. They asked some questions and based on my answers, they said it seemed like a slab leak. He explained why and his logic was sound, but would have to run a slab leak test to be certain. We scheduled the test for another day because we were leaving the next day for a weekend trip. However, Trevor did give us some tips on how to keep our house safe while we were gone which was truly appreciated. The next week, their master plumber Michael came to the house to conduct the slab leak test. I had to go to the office that day, but my husband happened to be off so he was there when they did the test. Michael did speak to me on the phone and explained how they conducted their test to locate the leak, as well as rule out any other areas where a leak may be. He also gave me a quote that included a subscription service, which I feel like a lot of service professionals are doing that these days so it was fine. The pricing was fair so a few days later we accepted the quote. Scheduling is all done through their online portal and via phone. Janet always picked up the phone when I called and was very communicative throughout the process. The excavation only took a day and the repairs were done by the next day. Trevor even left us with the copper pipe that had the leak and thoroughly explained how it happened. We were only without hot water for the time in between which was less than 24 hours. The excavation team was back the day after to cover the hole and repair the concrete. The whole process took less than a week. Don't get me wrong, it was an expensive and inconvenient repair, something that often comes with owning a home, but MLP worked really hard to provide prompt and professional service. We'll definitely use them again in the future. Thanks MLP!