AirCo Air Conditioning, Heating and Plumbing
Review Summary
AirCo receives overwhelmingly positive reviews, highlighting:
- Excellent customer service: Friendly, kind, and communicative staff.
- Professional and knowledgeable technicians: Technicians like Caesar, Arturo, Cody, Micaiah, and Daniel are praised for their expertise, explanations, and professionalism.
- Transparent and informative approach: Technicians educate customers and avoid pressure.
- Fast and efficient service: Sunday service is available.
- Positive experiences with communication: Good communication from initial call to appointment.
Negative feedback includes:
- Scheduling issues: One customer experienced a rescheduling request and poor communication.
- One bad experience: One customer is waiting for a solution to an issue.
Reviews
View All on Google4.8
(3628 reviews)
Tasha Turley
The service provided from AirCo was amazing. We are very particular about who we trust in our home and they far exceeded our expectations. Caesar was polite and educated us on what our a/c issue was so that we could make an informed decision. He did not pressure us like others have in the past. We plan on using them again. Thank you!
Anthony Scott
Exceptional fast service with a very personable experience. Tammy kept me well informed as to the appointment time and explained all my questions with a wonderful welcoming attitude. Arturo is an amazing tech and explained to me everything as to the tests of my system in its entirety. I particularly liked how he took photos to show me as he was explaining my issue. I wish to thank Airtron for their exemplary cast of employees, they represent you well. Thank you all once again for the help, best Sunday service I have ever experienced. I truly thought the price was gonna be outrageous because of a Sunday call, feels great to be wrong.
Silvana Garcia
This is the first time using this company. Another company really messed up our system and hoping this repair will do the trick. Cody was very friendly and asked if we had any questions before and after the repairs. Very professional and kind. Also the communication from inception was super from inception of placing the service call. Every person who contacted me was so kind and great customer service. It’s been a long time since I have received great communication like this.
Shelly Epp
Micaiah was great! He was very knowledgeable and walked me through everything he was going to do and was happy to spend time to discuss any questions I had. His attention to detail was great and he was very respectful and professional. Thank you!
Eileen Cudiamat
AirCo is excellent!! Their customer service is awesome and all their techs and representatives are professional and courteous. Caesar was knowledgeable and explained our options in a clear and concise manner.
Dustin Newlin
Daniel came to my home and was absolutely amazing!!! I am serious, if you want the truth, the technical understanding, and how to resolve any issues.... even if just maintaining your unit. Daniel is the answer. I am requesting he alone come back on our next visit.
Mr. Jones
After waiting a week for the scheduled day, On the day of service from AirCo requesting to reschedule. I declined, as I had prior commitments. The morning was getting away so I had to reach out to the company for the time of service. The text read 6-8 pm. This was unacceptable. The rep attempted to rescheduled but at this time, I was unhappy with how AirCo representative was handling the situation without any empathy or offering any financial compensation for my service and NOT future services, who's to say, I would utilize your services with the way this was handled.
Linda Primm
We have continually used AirCo being that they put our units in when our house was being built. AirCo customer service and and their technicians have been friendly and reliable all but 1 bad experience and we called and sent photos so we are waiting for a solution to our issue. AirCo has promised to correct their wrong with no problem.