Mr. Rooter Plumbing of Fort Worth

Positive: Technicians Tun, Dillon, Seth, and Pascual/Alan received praise for their professionalism, expertise, thoroughness, and customer service. One customer was very happy with the work performed by Brett.
Negative: One customer reported a very negative experience, including a high quote for a water heater installation, being charged a diagnostic fee and left with no water, and poor communication. Another customer reported a technician who was slow, created a new problem, and made false accusations. One customer reported being ignored after calling for emergency service.
Mixed: One customer reported a positive experience with the technician but a high after-hours charge for a part.

Review Summary