Brooks Plumbing

Positive:

• Excellent service from Carlos, who fixed a water heater issue thoroughly and for a fair price.
• Professional, on-time, courteous, tidy, and efficient service from multiple team members.
• Completed a sewer line leak project with minimal disruption, restoring the property to its original condition.
• Technicians Jose and Javier were professional, explained findings clearly, and answered questions patiently.
• Replaced a shower valve professionally, even with accessibility challenges, and cleaned the work area.
• Reliable service over 11 years, trusted for personal and client projects, with fair pricing.

Negative:

• Unprofessional office staff (Jaclyn and John), with poor customer service, disrespectful behavior, and miscommunication.
• CEO John was condescending and rude.
• Overall experience was terrible for some, despite the job getting done.