On Time Experts

I’m really happy with me experience with On Time Experts! Dominic and Matthew were amazing, and I really appreciate the effort Dominic did to help me and my family with the situation we are in. Very friendly, understanding and great at explaining all the issues we had and what needed to be fixed and the options we had. Efficient, thorough and great communication. Definitely recommend them!

Marco, with On Time Experts was amazing! Super efficient, and he explained everything along the way. He had a very long day, and was at our home until 8:00 pm. That really speaks volumes about his work ethic and character. Most people would have rescheduled for another day. He showed up with a smile on his face, and did an amazing job!

George came today to evaluate our system. We found him to be very detailed oriented and wanted to complete check system completely before rendering suggestions. He was very cost conscious but not sacrificing on quality in his suggestions. He seem to want us to make an informed decision. He spent a lot of time..... no shortcuts. I highly recommend him and bet he will be promoted soon.

I'm happy with the service but the time waiting is what I find unacceptable. We were told someone would be here between 9am and 1pm. At 2pm, someone finally arrives. It is 6pm and our technician, George, is still here. He found repairs that our unit needed so I understand the extra time. I had to finally cancel our Sunday afternoon plans. I explained my concerns with George and he was unaware how long we had been waiting. It seems there needs to be better communication between the dispatcher and the technician. For a business named On Time Experts, they should concentrate more on their name. Perhaps more technicians in the field or schedule less appointments in the day. Regarding George, we are very impressed with his HVAC knowledge, he was personable and he took the time to explain to us how our unit worked, the repairs it needed and the cost. Thank you George.

The OnTime Experts was referred by the home improvement show Texas Home Improvement. The tech was originally going to come out and service my AC and ensure it was ready for the summer heat. Dominic, the tech, kept me up to date with his progress with videos and pictures. Explained all the steps he was doing and how the tests were coming out. He discovered a small gas leak, which I'm grateful for. Small gas leak that could spark into a fire. After Dominic was done with the inside, he proceeded to take apart, inspect, and test all the outside components on the condenser. He blew the leaves off, cleaned the coils, and tested the current. Then he cleaned up everything. Made me feel at ease with the open communication. I would recommend The On Time Experts to all my family and friends.

Joey came out very promptly after we called for assistance after our furnace went out. He was very patient, knowledgeable, and thorough. The team came out to do our install within a couple of hours. They did a great job; finishing in the time frame they gave us and cleaned everything up perfectly. They will be our go to company for now on!

As the name says, "On Time" and very professional. Quick install, repairs and scheduling. It was a pleasure doing business with all the team members involved from the office all the way to the follow up support and adjustments to the install.

Dominic was the technician that came out. Was very professional and knowledgeable. This was the first time we have used On Time Experts and after our service today they will be who we call for any future HVAC issue's. I did ask Dominic if we could request him in the future. We are very happy we can. We give Dominic a 10 +