Winstead Plumbing Co Inc
Review Summary
- Positive: Quick service, excellent customer service, efficient issue resolution, prompt and professional team, fair pricing, high-quality workmanship, available in emergencies, honest and caring.
- Negative: Rude driver, potential for unexpected extra charges (service call fee, helper fees), billing issues (unpaid invoice from a job not performed), and rude customer service from a specific employee.
Reviews
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(51 reviews)
Penny Smith
Julie gets things done quickly. Excellent customer service. I have been having problems with a water leak and have gone without hot water for two weeks. Since I am renting I just have to wait for management company to do whatever it is they do. When they contacted Julie with Winstead to come out and fix it was almost immediately she took care of us. I just bought a house and closing date is in one month. Winstead Plumbing will be who I use from here on out. Thank you so much.
Nonc Thibodeaux
One of their drivers on the 635 toll road did everything he could to not let me merge today. It was very heavy traffic and about a mile before the exit I needed to take. I for a break between vehicles, put on my turn signal, and in my mirror I saw him speed up and block off my lane change as I was partly in the lane already. To be clear, I had at least two car lengths of space and he made this decision because he wanted to be rude. He made rude gestures and seemed generally impolite. I’m assuming that this is a pretty good representation of their company and their customer service since he decided to do this in a branded vehicle.
Shawnee OCon
I recently hired Winstead Plumbing for a plumbing issue on a property I manage and I couldn't be more impressed with their service. The team was prompt, professional, and efficiently resolved the issue. Their communication was excellent throughout, and the pricing was fair. I highly recommend Winstead Plumbing for their top-notch service and expertise.
Nathan Schnitman QPA QKC QKA
These guys are the best ever! Every time I call them, they get out to my house in a heartbeat. They bend over backwards to may you satisfied and their workmanship is first class. They do it right and take pride in what they do! Cannot say enough about how pleased I am! They have a great team who really cares!
Michelle H.
Good work fixing a plumbing issue, but the extra charges threw me for a loop. Be aware they will charge a service call fee and the work done if you have them fix an issue, they don't waive. Ask if they'll charge for a helper too, because they won't tell you beforehand. Essentially, get you a company that won't charge out the a$$.
Lacey Pritchard
Juan and Carlos came out to fix my blocked sewer line at midnight after discovering an issue after I got home from work and spent several hours trying to fix the issue myself and were amazing. They were so nice and professional. Would recommend them to anyone.
Cindy Wang
I used this company once in 2015 but recently someone named Macy keeps calling and leaving messages about an unpaid invoice from 11/2022. I haven't used their service since 2015 and moved out of state so I thought they must've mixed up my old info with someone else's and I called to let them know they were either being scammed or something was wrong with their system. The woman from their company was very rude and was convinced I was in the wrong by not paying their invoice. She was unwilling to listen and basically decided I was lying from just a phone number that was given to them. At the end I just told her to remove my information from their system and to never call me again. So beware when you give them your information, they might accuse you of not paying for an invoice from a job that you never asked them to do.
Chaim Reifman
I cannot say good enough things about Winstead Plumbing. They are honest and they really care. We had a real problem that was difficult to figure out. The owner, Jeff, spent complete days trying to help figure it out until it was fixed. He even came on the weekend. He really cares. If you want a great experience with a capable, honest company, then Winstead is for you!