AAA Plumbers
Review Summary
AAA Plumbers:
- Positive: Praised for expertise, reliability, professionalism, and responsiveness, especially by Genesis Community Management (30+ years of partnership). Some employees (Erica and Maria) received excellent customer service reviews.
- Negative:
- Inconsistent customer service: Unprofessional behavior reported from Keiry Ramirez, and other staff members (accounts payable, Chuck, "the boss") who were described as rude and snippy.
- Poor communication: Lack of call-backs, runarounds, and failure to take notes on account changes.
- High prices and expensive.
- Account setup requirement: Requiring an account with a credit card for service, even for emergencies, and potential delays in scheduling.
- Poor on-site service: One plumber was described as unprofessional and dismissive. Another instance involved an entire apartment complex without water due to slow response.
- Overall, the company is described as unprofessional and uncaring.
Reviews
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(79 reviews)
Alan DeBarbieris
AAA Plumbers has been a trusted partner of Genesis Community Management for over 30 years, and the quality of their service remains nothing short of exceptional. Their expertise, reliability, and professionalism have consistently exceeded our expectations. Whether handling routine maintenance or urgent repairs, they approach every project with precision and dedication. The team is incredibly knowledgeable, responsive, and always goes above and beyond to ensure the job is done right the first time. We are grateful for such a longstanding relationship and cannot recommend AAA Plumbers highly enough to anyone looking for top-tier plumbing services. They truly set the standard in the industry!
Candy Abrego
I have done business with AAA for over 10 year now. I have never had a bad experience when calling in any of the problems in any of the apartments I have work for even if it is after hour emergencies. From after hour receptionist to plumbers coming to the property, always a positive experience. But today I had a very uncomfortable conversation with Keiry Ramirez, she is very unprofessional, talks over you, and just thinks she can down talk to you because her boss is on vacation.
Stewart Clutter