Charlie's Plumbing, Inc
Review Summary
- Positive: Good for troubleshooting and communication (commercial bathroom), reliable for some customers, and can be honest and courteous.
- Negative: Unprofessional service, potential overcharging, poor communication, and unreliable scheduling. Some customers experienced unnecessary work and misdiagnoses.
- Mixed: Quality of work appears inconsistent. Some customers have had positive experiences, while others have had negative experiences.

Reviews
View All on Google3.9
(98 reviews)
Greg Brainerd
Had some issues with our toilets in our commercial bathroom. Charlies did a fantastic job troubleshooting and communicating with us on why it was an issue and solving the problem. I highly recommend them if you have any plumbing problems. Thanks Charlies!
kathryn boyd
This company services the LW condo on Leawood Blvd. We have seen a 2nd Plumbing co follow-up the service call AFTER Charlie Plumbing company leaves the property. What services are they qualified to perform?
Maureen Lucarelli
I would not recommend. They said the problem & fix was totally different then what they did which was simply snake the drain. They stated a whole process of cutting pipes in my attic then reattaching which there are not pipes in my attic. Then they said this price would be $30 more than the $300 quoted but they would wave extra fee. Snaking a drain folks. Routine fix. When are plumbing companies going to stop this nonsense. Would never call here again.
Ryan moffitt
I have to give them the lowest possible rating, I emailed them for a project that I'm working on and they are in need of plumbing services. The job is pretty extensive and I'm sure would be a great fit for a company that claims to be one of the best, but they never even responded to the service request. We have since now found a reliable plumber to complete the job, but I can't say that for Charlie's Plumbing and don't recommend a company that can't even return a service call.
Emit Salazar (Renegade Biker)
Used them many times. Great Company.
JANNA DEWITT
I paid Charlieβs Plumbing over $400 for one visit to locate and a plumbing leak that caused water to leak from my downstairs ceiling. The guy cut three additional holes in my ceiling and did nothing but wait downstairs in the area of the leak while having me go upstairs and run the water in all the plumbing fixtures. He never looked at any of the fixtures himself. After seeing no active leaks in our test he pronounced the problem not a plumbing issue and left me with the holes in my ceiling, no answers, and $400 poorer. The next day I had a general inspector come in to try to locate the source of the problem. He looked in the upstairs bathroom, examined the bathtub fixtures and noted the absence of grout around the tub spout at the tiled wall. The fix was a $5 tube of silicone caulk and five minutes of my time. I fixed it myself. Now I have to pay a drywaller to repair and paint four holes in my ceiling. DO NOT RECOMMEND.
Robert Walter
Called and spoke to the office. Within 1 hr had tech Kevin at my door. Was straight forward about the work and billing after assessment of job. Also after job was complete I was shown what was done. Would definitely recommend Charlies to anyone. Honest and curtious. Thanks.
Vickie Clark
They sent me 4 texts the day before appointment to confirm. I called when I got home to find out will they still be arriving at 4pm. At 420 they returned my call and stated all appointments have been canceled. It will be 3 to 4 weeks before we will schedule any appointments. You must find someone else to find and fix the leak if you cannot wait. Charlie's plumbing has a contract to do any repair work where I live. You must pay them to cut off the water. They knew I had the appointment, they add should have called me that morning when they knew they were cancelling my appointment. This is unprofessional. They are adamant that you need to be at your home on time or you will be charged for being late. Common courtesy would have been you also tell BEFORE the appointment you have canceled it because of some other major issues somewhere else. I would have preferred to give them no stars but at least the person who took my call was at least pleasant.