On Point Plumbing LLC

Onpoint made a small leak into a massive leaks that flooded our kitchen We originally have a leak in one of our bathroom faucet upstair. We have home warranty so they sent onpoint to fix the leak. 10/3: Onpoint came, the cartridge need to be replace, they will have ti order it for us. They will set up an appointment later when the part comes in. I called later to see if the part comes in, they said not yet. I called again another week. Got an appointment for oct 16. Thats 13 days of us unable to use out upstair shower. They overbooked their technician so have to reschedule to oct 21 On oct 21, the technician came, replace the cartridge, but somehow break the shower valves or another area. Water was pouring from upstairs, creeps thru our kitchen vent and kitchen lights. Its flood the whole kitchen floor. Below are picture of the water coming thru the ceiling to our kitchen. Again, they have to come back for it. Came back oct 29th to fix it. I asked about the damages of the ceiling and sheet rocks, they said call my home warranty. I called my home warranty, they said they dont covers secondary damages. I called back onpoint, they also say they cant help me with it, After explaining how they messed up and why they should pay or send some one to fix it. They lady on the phone was very rude as this is our fault, She said she will send a technician to check to see if the damages are created by them. Next appointment nov 5th During the whole process , i always the one that call back for updates and appointment set up, they should be the one thats setting things up and call me. I was extremely patience since first appointment was on oct 3rd. And the problem was fixed on oct 29th. Now we into sheet rocks being wet and potential mold,

After having the professional experience with on point plumbing. From the scheduler to Hugo coming out to my home. My experience was absolutely Amazing. Within 40 minutes from my phone call Hugo fixed the issue I was having. He was so professional and kind. I will always recommend on point plumbing.

Dorian Finn was truthful about my situation. I called HOME PROTECT concerning a covered item. But the problem was not covered under home warranty. Dorian searched for a price to help me get my problem fixed. Very friendly young man

Willy came out to fix a leak we had, previously unresolved with visits from other plumbers and landscapers. Very nice guy; efficient and effective. Would be happy to work with him again with any needs that may come up.

This company came as a referral. Branden went above and beyond to make sure to provide great service and made sure our plumbing issue was taken care of. The price was cheaper than others and came out the same day. He did such an awesome job, that referred Branden to another church member who had the same experience. Great customer service, quick response and a fair price. If you are looking for a trustworthy plumber, call Branden with On Point Plumbing. The name says it all.

Brandon was great! We had a leak under our breakroom sink and it flooded out the place. He was very thorough and explained what happened since I have no understanding of plumbing. He came out the same day I called him. Will be using Brandon for all my plumbing issues in the future.

Brandon was 10/10 in terms of communications, efforts, and skills towards my plumbing repairs. His talents were recommended through the referral of a friend. If any situations arise in the future, I will definitely be reaching out to Brandon at On Point Plumbing! Thoroughly pleased with his knowledge, timeliness, and customer service.

Wow! I had the best service today from Dorian! I always stress about finding honest trades people and he was a delight. Professional and curteous. Thank you Dorian!